topic Re: ISEE not being installed in Insight Remote Support

ISEE not being installed

inex — Fri, 25 Sep 2009 06:34:09 GMT

I have installed IRS at several customer sites which works fine, but on one site ISEE will not be installed. I removed old ISEE, webes and WCCproxy and installed it from scratch. When I then start webes it says ISEE not installed.
Are there any special web sites the server need to have access to, to be able to install ISEE?.

-inex

Re: ISEE not being installed

Niels Vejrup Pedersen — Fri, 25 Sep 2009 10:40:12 GMT

Hello,

I've seen several issues when doing a uninstall and install of new version.

What i've done each time is running the webes cleanup tool after uninstall.

It cleans up all files, registry etc of the tools, which makes the new installation work without any problems.

http://h18000.www1.hp.com/support/svctools/webes/webesdownloads.html#cleanup

Regards

Re: ISEE not being installed

inex — Thu, 01 Oct 2009 05:58:22 GMT

Hi,

I ran the cleanup utility, but that did not help. ISEE is still not installed.

-inex