topic Re: Does remote support work on a VM? in Insight Remote Support

Does remote support work on a VM?

Rcampbell5 — Tue, 29 Sep 2009 08:03:49 GMT

Hi - having problems setting up Remote support on HP SIM and was wondering if the problems are due to it being hosted on a VM.
Any ideas?
Thank you!

Re: Does remote support work on a VM?

SDV00 — Tue, 29 Sep 2009 09:03:01 GMT

Remote Support Pack definitely does not run on a VM, it works only on supported hardware (see release notes).

Re: Does remote support work on a VM?

Michael Wyant — Wed, 30 Sep 2009 11:10:48 GMT

The next version of RSP, RSP5.40 (Kilby) which is going into Early Adopter on October 5th CAN be installed with HPSIM on a VM...it is set for Managed release towards the end of Novemeber.

Re: Does remote support work on a VM?

Michael Leu — Wed, 30 Sep 2009 12:08:42 GMT

Great news!

Does that also mean there is no requirement anymore for SMH? (We don't install SMH on VMs)

Re: Does remote support work on a VM?

Frank Alden Smith — Wed, 30 Sep 2009 12:31:46 GMT

The SMH is required on the CMS to display the â Remote Support Configuration and Servicesâ pages visible in HP SIM, and is required for Remote Data Collection (e.g., configuration collection for HP-UX and storage). It is NOT required for Remote Device Monitoring. In other words, you can do without SMH on the managed systems â ¦ but still need it on the host for SIM and Insight RSA.

Take care,
Frank