topic Re: Events are seen in SIM but not seen in System Event Analyzer in Insight Remote Support

Events are seen in SIM but not seen in System Event Analyzer

Alice Seeley — Tue, 20 Oct 2009 17:43:28 GMT

I have a few systems that we have configured using sim 5.3 and remote support advanced 5.3, we ran the hpux command to generate a test event and we see the event in SIM but there is nothing listed in System Event Analyzer. Has anyone else run into this issue?

Re: Events are seen in SIM but not seen in System Event Analyzer

ITRC Test-CH — Wed, 21 Oct 2009 03:49:46 GMT

Hi Alice,
Do you find a WEBES subscribtion on the HP-UX systems?
Regards, Werner

Re: Events are seen in SIM but not seen in System Event Analyzer

Alice Seeley — Wed, 21 Oct 2009 09:26:52 GMT

yes we have it in the hpux system. Also see the wbem event in sim but the system was not automatically added into the system event analyzer.

Re: Events are seen in SIM but not seen in System Event Analyzer

Frank Alden Smith — Wed, 21 Oct 2009 13:51:12 GMT

Alice,

How did you verify the subscription? In other words did you use the following command at the command line?

# /opt/sfm/bin/evweb subscribe -L -b external

Or did you use the System Management Homepage on the HP-UX server to view external subscriptions?

In either case you must see a subscription for HPWEBES (on the CMS) for HP_Alertindications.

Also do you see a type 4 service event in HP SIM?

Armed with this information I may be able to help.

Take care,
frank

Re: Events are seen in SIM but not seen in System Event Analyzer

Alice Seeley — Wed, 21 Oct 2009 15:58:40 GMT

Frank, I used the command you posted to verify if subscriptions were set up to go and then saw the event in sim as a type 4. Still not an event in sea. Have called support to see if they can help me, thanks!

Re: Events are seen in SIM but not seen in System Event Analyzer

LIEUREY — Mon, 19 Apr 2010 14:50:52 GMT

I have got the same problem with RSP 5.40.
The subcription are OK, I get the link with HPSIM (50004) and WEBES (7906) but we see the event in SIM but there is nothing listed in System Event Analyzer.