topic Re: Manage ICE License in SIM not installed from ICE Media in Insight Remote Support

Manage ICE License in SIM not installed from ICE Media

Nico Lietz — Wed, 28 Oct 2009 07:40:47 GMT

I have problems managing ICE Licenses in HP SIM 5.3.

It seems to be the same behavior as in Thread http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1378529

The HP SIM has not been installed from an ICE Media.

What do I have to do to get the License Management working.

Version Information of current installed SIM:
Build version: C.05.03.01.00
Build date: 2009-03-28 21:04
Patches: HOTFIX53_003.jar Fr, 01.05.2009, 15:20 CEST
HOTFIX53_004.jar Fr, 15.05.2009, 22:03 CEST
HOTFIX53_005.jar Fr, 15.05.2009, 22:10 CEST
HOTFIX53_006.jar Do, 21.05.2009, 15:25 CEST
HOTFIX53_007.jar Do, 21.05.2009, 09:54 CEST

Re: Manage ICE License in SIM not installed from ICE Media

JKytsi — Wed, 28 Oct 2009 07:55:56 GMT

Install from ICE media.

Re: Manage ICE License in SIM not installed from ICE Media

Nico Lietz — Wed, 28 Oct 2009 08:18:57 GMT

This is certainly an Option, but I would like to keep the current Configuration because it is managing a lot of Systems.

Is it possible to keep the config when uninstalling the current SIM and point the ICE Install to the existing Database?

Re: Manage ICE License in SIM not installed from ICE Media

JKytsi — Wed, 28 Oct 2009 09:18:48 GMT

Follow these documents

Backing up and restoring HP SIM 5.2 or greater data files in a Windows environment

http://h10018.www1.hp.com/wwsolutions/misc/hpsim-helpfiles/hpsim-backingupWindows-52.pdf

Moving HP SIM 5.x to a new Windows system

ftp://ftp.hp.com/pub/c-products/servers/management/hpsim/hpsim_52_migratingNewSystem.pdf

Re: Manage ICE License in SIM not installed from ICE Media

Nico Lietz — Fri, 30 Oct 2009 07:48:24 GMT

Thank You for the hints to the Documents.

I have built a separate Machine with HP SIM (VM) to test different Scenarios, and I think I found an easier way.

It is possible to run the ICE Suite Installer DVD (3.10) on a Server with an existing SIM. I Have chosen Custom Setup and only selected the following Components:

HP SMH (default)
WMI Mapper (default)
HP SIM (default)
Version Control Rep. Man. (default)
+HP Insight Software Services
+HP Insight Software Advisor

The Installer detects the existing SIM, "reuses" this Installation and adds the other Components.

Thereafter all Devices and Settings in SIM are kept alive and the Licensing is working correct.

Re: Manage ICE License in SIM not installed from ICE Media

JKytsi — Fri, 30 Oct 2009 08:31:26 GMT

Good .. I had problems with that way because I used Oracle DB for SIM and ICE is not supported with Oracle installations.

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