topic End to End detection failed in Insight Remote Support

End to End detection failed

garry tellez — Fri, 30 Oct 2009 12:27:54 GMT

I have a customer and they would always get this error. I have installed WEBES5.6.

Webes Health Check reported a problem at Thu, 29 Oct 2009 15:59:53 -0400

Hostname: cdaleeng
Version: 1.0
Error Code: E2E

Description:

Webes HeartBeat test failed to log event. Webes may not be in running state

CallStack:

Recommended Action:

Restart Webes Director or Contact HP services.

Re: End to End detection failed

ASOEASTGEOGRAPHY — Mon, 02 Nov 2009 15:34:47 GMT

I have a customer getting the same message with WEBES5.6 using Remote Support Standrad, any info would be greatly appericated.

Re: End to End detection failed

Stuart Green — Thu, 26 Nov 2009 12:51:39 GMT

Have same issue SINCE updating to WEBES 5.6

Actions tried to resolve:
Restart Webes
Restart server
alternated event log notification state

Anyone a solution to this yet?

Re: End to End detection failed

Fin27 — Fri, 04 Dec 2009 19:04:07 GMT

There are many configuration issues that can cause this. This message will persist every 8 hours until the issues is resolved.

Event log notification must be turned on in order for E2E to work. Default on installation is OFF. This usually clears this issue up.