https://community.hpe.com/t5/insight-remote-support/sim-notification-to-hp/m-p/4568190#M2477 The service is free but your monitored systems need to be under contract or warranty. <BR /><BR />The product you're looking for is named Insight Remote Support Advanced which is a plug-in to SIM. It takes some time to make it work everything reliably but it is a very useful tool. I highly recommend it.<BR /><BR />Info here:<BR /><A href="http://h18013.www1.hp.com/products/servers/management/insight-remote-support/supportpack/index.html" target="_blank">http://h18013.www1.hp.com/products/servers/management/insight-remote-support/supportpack/index.html</A><BR /><BR />Concerning firewall ports, everything is documented here:<BR /><A href="http://docs.hp.com/en/netsys.html#Remote%20Support%20Pack" target="_blank">http://docs.hp.com/en/netsys.html#Remote%20Support%20Pack</A><BR /><BR />Olivier.<BR /><BR /> Thu, 21 Jan 2010 17:48:49 GMT Olivier Masse 2010-01-21T17:48:49Z https://community.hpe.com/t5/insight-remote-support/sim-notification-to-hp/m-p/4568189#M2476 Is there a document that describes what needs to be done to enable notification to HP for any hardware failures?<BR />What ports need to be opened?<BR />What need to be installed/configured on SIM?<BR />Is this a chargeable service?<BR /> Thu, 21 Jan 2010 05:48:13 GMT https://community.hpe.com/t5/insight-remote-support/sim-notification-to-hp/m-p/4568189#M2476 Adrian Thanabal 2010-01-21T05:48:13Z https://community.hpe.com/t5/insight-remote-support/sim-notification-to-hp/m-p/4568190#M2477 The service is free but your monitored systems need to be under contract or warranty. <BR /><BR />The product you're looking for is named Insight Remote Support Advanced which is a plug-in to SIM. It takes some time to make it work everything reliably but it is a very useful tool. I highly recommend it.<BR /><BR />Info here:<BR /><A href="http://h18013.www1.hp.com/products/servers/management/insight-remote-support/supportpack/index.html" target="_blank">http://h18013.www1.hp.com/products/servers/management/insight-remote-support/supportpack/index.html</A><BR /><BR />Concerning firewall ports, everything is documented here:<BR /><A href="http://docs.hp.com/en/netsys.html#Remote%20Support%20Pack" target="_blank">http://docs.hp.com/en/netsys.html#Remote%20Support%20Pack</A><BR /><BR />Olivier.<BR /><BR /> Thu, 21 Jan 2010 17:48:49 GMT https://community.hpe.com/t5/insight-remote-support/sim-notification-to-hp/m-p/4568190#M2477 Olivier Masse 2010-01-21T17:48:49Z