topic Re: Remote Support Softwre install fails last item (WEBES) v5.6 update 2.0 in Insight Remote Support

Remote Support Softwre install fails last item (WEBES) v5.6 update 2.0

Pete2010 — Thu, 11 Feb 2010 00:27:58 GMT

I have attached the log file, can anyone point me in the right direction? all other components passed install.

Re: Remote Support Softwre install fails last item (WEBES) v5.6 update 2.0

Olivier Masse — Thu, 11 Feb 2010 20:00:05 GMT

Before opening a call you can try uninstalling WEBES, running the WEBES cleanup tool, then reinstall.

The cleanup tool is available here:
http://h18023.www1.hp.com/support/svctools/webes/webesdownloads.html#cleanup

Re: Remote Support Softwre install fails last item (WEBES) v5.6 update 2.0

Pete2010 — Fri, 12 Feb 2010 02:20:57 GMT

I will give it a try this weekend and let you know how it works. Thanks

Re: Remote Support Softwre install fails last item (WEBES) v5.6 update 2.0

Paul Kurtz — Fri, 12 Feb 2010 03:54:34 GMT

If you install webes 5.6 first then 5.6 update 2.0 will install. I had same issue on new install. I believe you need 5.6 installed first before update 2.

Re: Remote Support Softwre install fails last item (WEBES) v5.6 update 2.0

Pete2010 — Tue, 16 Feb 2010 15:31:34 GMT

This worked, Thanks.

new question: All of the RSSM passed, however I stll still not able to see any "Warranty" information when I run the report. Any ideas?

Thanks

Pete

Re: Remote Support Softwre install fails last item (WEBES) v5.6 update 2.0

IvanForceville — Mon, 01 Mar 2010 13:27:08 GMT

Pete,

Did you fill in the contract details?

We needed to fill in:
Serial number
product number
Service Agreement ID which matches with the SN and PN

Re: Remote Support Softwre install fails last item (WEBES) v5.6 update 2.0

Pete2010 — Mon, 01 Mar 2010 14:58:33 GMT

No the warraty info does not populate. When I run the job manually one 1 server to troubleshoot, the message was check to see if the CMS has internet connectivity, and make sure the remote client service is running, which both are, I even restarted the service, but still dont work.