topic Re: Elegibility Requirements in Insight Remote Support

Elegibility Requirements

Andre Stewart — Thu, 18 Feb 2010 23:09:44 GMT

Can anyone point me to a resource that explicitly shows what items are elegible for RSA coverage?

I upgraded from v5.2 to v5.3 an some of my devices fell off the "Entitlement" page.

Namely my HP SAN switches and Procurves?

Re: Elegibility Requirements

Michael Wyant — Sat, 20 Feb 2010 22:07:55 GMT

Andre,

Here is the link for the Release Notes for RSSWM V5.40: http://docs.hp.com/en/netsys.html#Remote%20Support%20Pack

I would also check the system properties page of the switches and see if both the serial numbers and product numbers are there.

Good luck!

Re: Elegibility Requirements

Robert Daly_2 — Mon, 22 Feb 2010 15:23:16 GMT

Hi Andre,

it appears that in 5.30 there are some issues with the configuration collector. 5.40 released last month; also you'd want to check and make sure you've got the most current version of WEBES (v5.6 update 2)

Here's the document for IRS Advanced that shows what's covered:
http://docs.hp.com/en/5900-0508/5900-0508.pdf

and to download the bits:
http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RSSWMBASE

Re: Elegibility Requirements

Andre Stewart — Mon, 22 Feb 2010 17:39:44 GMT

Robert,

The relase note you provided for Insight RSA V5.40 were very insightful. It's good to know that the issues I'm having may be because the v5.30 I have installed may have some issues. Also, it cleared up some confusion I had about WebES. I see now that it is the "rule holder" of eligibility and routing of calls.

But I still saw no mention of network switches/routers/etc. Is it possible that they are no longer supported?

Andre