topic RSP Stalled? in Insight Remote Support

RSP Stalled?

Tuscani_1 — Mon, 12 Apr 2010 12:22:00 GMT

Hello, I am running SIM 5.3 SP1. All of sudden none of the call home for parts functionality is working. The OSEM status shows stalled. Ideas? Already tried a reboot.

Thanks!

Re: RSP Stalled?

ITRC Test-CH — Tue, 13 Apr 2010 03:41:26 GMT

Webes V5.6 is also supporting the OSEM's SNMP handling.
If you upgrade to the latest version of WEBES OSEM can be removed.

Re: RSP Stalled?

Tuscani_1 — Tue, 13 Apr 2010 11:32:30 GMT

Thanks... are there any gotchas? Can I simply remove OSEM and install WEBES?

Re: RSP Stalled?

Adila Botonjic — Tue, 13 Apr 2010 14:45:06 GMT

Hi Tuscani,

Webes 5.6 patch x is also handling snmp traps, so if you remove OSEM there shouldn't be any problems. If you create some snmp test after you removed OSEm you should see quicly if everything is working correctly.

Adila

Re: RSP Stalled?

Tusc — Tue, 13 Apr 2010 15:12:55 GMT

Ok.. so need need to update anything on my servers listed in the CMS?