topic remote support entitlement failures in Insight Remote Support

remote support entitlement failures

Chris Vitry — Wed, 02 Jun 2010 16:33:24 GMT

I had a previous installation of HPSIM and was using the remote support for HW escalation without any problems. I have built a new server but every single one of the clients is failing the entitlement check.

"Entitlement verification resulted in the following: * serial number USE002N6FK and product number 494329-B21 no customer data returned "

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Re: remote support entitlement failures

ITRC Test-CH — Thu, 03 Jun 2010 03:23:32 GMT

Have you selectet your System Country code under Edit System Properties?

regards, Werner

Re: remote support entitlement failures

Chris Vitry — Thu, 03 Jun 2010 14:57:39 GMT

That worked. Thank you!

Now if I can just get the failed HW events to actually get reported to HP. Under "All Service Events" I only see warranty issues. I am not sure why the failed HW events are not being forwarded to the Remote Support piece.

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