topic Remote Support Collections in Insight Remote Support

Remote Support Collections

Adebola24 — Mon, 05 Jul 2010 10:39:59 GMT

IRS standard installed .. wishing to check the Configuration collector ... guide says to run the following exe

C:\Program Files (x86)\HP\svctools\common\ca\html\installwizard\InstallationAdvisor

when running get the following

UNABLE TO FIND DEVICES

no devices appear to be configured .. (screenshot attached)

further info

EVA is discovered in IRS and WEBES .. and serial / product numbers entered...

ISEE notificaitons delivered to HP too

Thanks

C

Re: Remote Support Collections

Tobias Schulze — Fri, 13 Aug 2010 05:49:33 GMT

Hello,

i encountered a similar issue, if not the same. Currently i have no solution but i will further investigate the issue and keep this thread updated.

Rgs
Tobias

Re: Remote Support Collections

BPE — Fri, 13 Aug 2010 17:50:44 GMT

Are you running Insight Remote Support Standard or Advanced?
Is your CommandView EVA on the same Server as IRS?
If you go into the WEBES GUI https://IRS_server_name:7906 do you see the EVA Storage?

Re: Remote Support Collections

Grooper — Mon, 16 Aug 2010 12:35:57 GMT

FYI:
Insight Remote Support 5.5 with WEBES 6.1
was released aug 12, 2010