topic Re: ISEE in Insight Remote Support

ISEE

Nobody's Hero — Tue, 11 Jun 2002 13:56:25 GMT

Anyone out there using ISEE yet? If not I would recommend installing and testing it. It will replace Predictive Support by June of next year.

My question is..

What happens if you forget your login Motive password?

Re: ISEE

MTSU_SAN — Wed, 13 Nov 2002 18:30:45 GMT

I guess no one ever got back to you on this--I have the same problem and was wondering if you determined how to reset the password?

Re: ISEE

Stefan Stechemesser — Thu, 14 Nov 2002 09:17:49 GMT

The password is in the file /opt/hpservices/etc/motprefs. As root, you can delete the Password after the Keyword "AGENT_PASSWD". Make a backup copy of the old motprefs before you modify it ;-)

Re: ISEE

MTSU_SAN — Thu, 14 Nov 2002 14:43:02 GMT

Well, I deleted the password, and it won't let me in with no password, either. Any other suggestions?

Re: ISEE

Paul Haygarth — Wed, 10 Sep 2003 13:08:17 GMT

Deleting the password from this file didn't work for me either. Any other suggestions?

Re: ISEE

Stefan Stechemesser — Thu, 11 Sep 2003 06:32:05 GMT

Hi,

I just tried again, and it worked. I did not include the information that ISEE has to be restarted.

1.) /sbin/init.d/hpservices stop
2.) vi /opt/hpservices/etc/motprefs
-remove the xxxxxxxx after AGENT_PASSWD
-check for the username "AGENT_USER"
3.) /sbin/init.d/hpservices start
4.) go to the UI, login as the user, specified by "AGENT_USER", leave the passwd field empty.

best regards

Stefan