topic Re: RSP 05.50 and BL465c in Insight Remote Support

RSP 05.50 and BL465c

markus_lupus — Sat, 25 Sep 2010 13:01:43 GMT

Hi
we have the folling problem.
All BL465c G1 Blades running Windows show up in the Entitlement Section and could be "entitled" for RSP.
No one of our BL465c G1 Blades (same Model) ruuning VMware 4 U2 shows up in the entitlement tab (seems they are not eligible). (not able to run Entitlement check)
All of these Blades have proper installed and configured
- SNMP
- HP Insight Agents
- have a green tick in the "CW" column of HP SIM
- have a valid support contract
- could be polled by HP SIM
- send traps to HP SIM

Re: RSP 05.50 and BL465c

markus_lupus — Sat, 25 Sep 2010 13:25:10 GMT

one addition: some problem with G5

Re: RSP 05.50 and BL465c

BPE — Sat, 25 Sep 2010 17:31:10 GMT

Check if you have the latest update of remote support inside RSSWM. Wait until the system are re identify and they should appear after a while (10min. -3h depending on the number of ESX Server ) in the entitlement list.
If it does not work ask HP support for the workaround. It worked for us with ESX 4.1.

Re: RSP 05.50 and BL465c

markus_lupus — Sat, 25 Sep 2010 20:28:48 GMT

installed two days ago and checked for updates yesterday inside RSSWM.
Identify systems and / or remove and re-discover did not work.
Is this a known issue?
WhatÂ´s about a workaround?

Re: RSP 05.50 and BL465c

Brad Cunningham — Sun, 26 Sep 2010 00:59:36 GMT

Check to see if your remote eligble list is (A.05.50.31)

If it is you should be able to syncronize and the ESX host should show up under remote support.

You can also modify the system attributes for the server which should resolve the issue

Within the Edit System Properties page for the end device add either whitespace or " Server" after the "VMware ESX" text in the "Operation system description" field and then hit "Ok" at the bottom of the page to save the update.

Then run a "Synchronize RSE" on the RSCS Entitlement tab.

Regards
brad

Re: RSP 05.50 and BL465c

markus_lupus — Wed, 29 Sep 2010 16:26:49 GMT

Hi Brad,

how can I check within HP SIM /RSP if my remote eligble list is (A.05.50.31)?
(It should be because this is the version I unstalled)
I checked the Release notes and our BL 465C G1/G5 Blades are listed as eiligible - no great surpreise because those Blades runninga Windows OS are are listet in the Entitlement Tab and are succesfully entitled - only those Blades running VMware ESX 4.0 U2 do not not show up.
Modifying the System Attributes did not resolve the issue (neither add whitespace or " Server" after the "VMware ESX" text in the "Operation system description" field)
After "Synchronize RSE" on the RSCS Entitlement tab no ESX Blades did show up)
Another idea?

BR Markus

Re: RSP 05.50 and BL465c

Brad Cunningham — Wed, 29 Sep 2010 16:55:54 GMT

Sorry Markus

Thought this would address your issue since I have seen this before

The verify the remote support eliglbe list you can open the remote software manager interface and look for the package "Remote Support Eligible Systems List A.05.50.31"

What this does is to place a xml file called BusinessLogicRule.xml. When a server is discovered by SIM and the attributes are configured based on the management protocol it must then pass the BusinessLogicRule before its passed onto the entitlment page.

You might check this file and see how it matches up with your attributes listed for the server in the systems properties page .

If all else fails the Solution Center should be able to get this resolved.

If you could provide a screenshot of the attribute page I might be able to assist

brad.cunningham@hp.com

Re: RSP 05.50 and BL465c

markus_lupus — Thu, 30 Sep 2010 13:13:13 GMT

Hi Brad,

I send the requested screenshots to your email adress.
Hope this is ok.

BR Markus

Re: RSP 05.50 and BL465c

consolman — Thu, 20 Jan 2011 11:35:13 GMT

Hi Markus and Brad I have the same problem:

"ESX 4.0 (U2) Devices Not Displayed on the Entitlement Tab"

infrastructure details:

Blade Bl460c G6 - ESX 4.0 (U2) - RSS on vitual mchine
SIM 6.2 and RSS A.05.50 (eligble list A.05.50.30)

I have can also update all RSS compulsory package and try modify the system attributes but unsuccessfully

Have you solved the this issue ?

tks,

Fabrizio

Re: RSP 05.50 and BL465c

consolman — Thu, 20 Jan 2011 12:05:55 GMT

Thanks all, I found now a solution as this:

renaming C:\Program Files\Hewlett-Packard\RemoteSupportEligible\Config\ BusinessLogicRule.xml to .old and replacing it with the an old file that is included in the WEBES kit C:\Program Files\Hewlett-Packard\svctools\common\desta\config\BusinessLogicRule.xml

Fabrizio

Re: RSP 05.50 and BL465c

consolman — Thu, 20 Jan 2011 14:41:32 GMT

unfortunately the problem don't is
been fixed and it is still present :
from device list are disappeared ESX servers
below my previous post:

"ESX 4.0 (U2) Devices Not Displayed on the Entitlement Tab"

infrastructure details:

Blade Bl460c G6 - ESX 4.0 (U2) - RSS on vitual mchine
SIM 6.2 and RSS A.05.50 (eligble list A.05.50.30)

I have can also update all RSS compulsory package and try modify the system attributes but unsuccessfully

Have you solved the this issue ?

tks,

Fabrizio

Re: RSP 05.50 and BL465c

consolman — Thu, 20 Jan 2011 19:05:05 GMT

ciao again,

I have temporary fix the problem:

ren

C:\Program Files (x86)\HP\RemoteSupportEligible\Config\BusinessLogicRule.xml 17\06\2010 in BusinessLogicRule.xml.old

copy
C:\Program Files (x86)\HP\svctools\common\desta\config\BusinessLogicRule.xml 02\08\2010

paste
C:\Program Files (x86)\HP\RemoteSupportEligible\Config\

Edit
System Properties ESX systems and modify multiple text description:
all Product description data of ESX system with one of typical Windows System already discovered into Remote Support System List

note: Principal focus to changed the Operating system description "ESX VMware" with es. "Windows Server 2008 R2, x64 Enterprise Edition"
click ok

refresh Remote Support System List...
surprise I see it now

thanks anyway
Fabrizio