topic Re: Hostname "Unknown" in Insight Remote Support

Hostname "Unknown"

Robert Clifford — Fri, 21 May 2004 05:44:21 GMT

I installed a Standard config of ISEE 3.5 on a HPUX K class server, and when i configured the client it did not pickup the Hostname. I have configured many HPUX servers with no problem. Can anybody tell me what command does ISEE run to get the system Hostname. And how i might rectify this problem? Just to add that the install completed all ok without the Hostname and I can see the Customers system through the CEUI, where it still has hostname as "unknown".
Kind Rgds
Robert Clifford

Re: Hostname "Unknown"

Frank Alden Smith_5 — Thu, 27 May 2004 05:55:06 GMT

Robert,

Not sure what the problem is, but as a start try comparing the result of uname -n with hostname. Do the values differ?

Take care,

frank

Re: Hostname "Unknown"

Norman_21 — Thu, 27 May 2004 23:48:35 GMT

Hello Robert,

Check your /etc/hosts file.
nslookup
nslookup

try to connect using the Ip address

http://192.168.1.1:5060/start.html

replace 192.168.1.1 with your IP address

Hope this help