topic Re: Webes 6.1 install failes in Insight Remote Support

Webes 6.1 install failes

olaf04 — Wed, 27 Oct 2010 09:45:56 GMT

Try to install RSA version 5.50 with webes 6.1 Got error from install shield

1158: Error populating strings. Verify that all strings in setup.ini are valid.

After reading the hint in the release notes and removed the last backslash from INSTALLDIR=\"%APP_ROOT%\" in line starts with @start /b /wait WEBES.exe "/v in file swm_create.bat install shield shows me the command parameter hint window. Install failed.

System is a windows 2008R2 SIM is running on the system. Follow release notes 2008R2 is a supported os for webes 6.1

Any hints for me?

Re: Webes 6.1 install failes

Brad Cunningham — Thu, 28 Oct 2010 04:11:11 GMT

I have seen this several times.

Make sure you log in as a console session
mstsc /admin or /console depending on your TS client

Check to maker sure UAC is disabled

Login is as the local administrator and run the executable for WEBES. It should be in a directory called installers.

Default path would be
C:\Program Files\HP\Installers\WEBES\WEBES.exe

Run this using the "run as administrator"

This should take care of it.

Re: Webes 6.1 install failes

olaf04 — Thu, 28 Oct 2010 05:59:29 GMT

Thanks,
I had run the complete RSA installer as local admin with run as admin and it goes perfectly trough the install process.

Thx
Olaf

Re: Webes 6.1 install failes

James Renken — Wed, 01 Dec 2010 17:19:48 GMT

In case anyone experiencing the same error finds this thread: I had the same problem, and the key was to run the installer as the local, not domain, administrator.

Re: Webes 6.1 install failes

RoSa_8 — Thu, 06 Jan 2011 16:01:09 GMT

The solution is to login as local admin. Worked fine for me today, when first trying to install logged in as Domain Admin. That failed with same error 1158: Error populating strings. Verify that all strings in setup.ini are valid