https://community.hpe.com/t5/insight-remote-support/what-action-is-taken-for-server-issues/m-p/4707562#M3014 Hi<BR /><BR />Does anybody know where I can review the criteria on when a HP service call is opened for a particular issue on a server. IE What action is taken for server issues.<BR /><BR />Information I am after would be eg Issue<BR />Hardware Failure for XYZ &gt;&gt;Ticket opened.<BR />Warning XYZ1 &gt;&gt; Self help email <BR />sent etc...<BR /><BR />Is there a PDF or anything for this ?<BR /> Mon, 01 Nov 2010 14:32:45 GMT MB_UK 2010-11-01T14:32:45Z https://community.hpe.com/t5/insight-remote-support/what-action-is-taken-for-server-issues/m-p/4707562#M3014 Hi<BR /><BR />Does anybody know where I can review the criteria on when a HP service call is opened for a particular issue on a server. IE What action is taken for server issues.<BR /><BR />Information I am after would be eg Issue<BR />Hardware Failure for XYZ &gt;&gt;Ticket opened.<BR />Warning XYZ1 &gt;&gt; Self help email <BR />sent etc...<BR /><BR />Is there a PDF or anything for this ?<BR /> Mon, 01 Nov 2010 14:32:45 GMT https://community.hpe.com/t5/insight-remote-support/what-action-is-taken-for-server-issues/m-p/4707562#M3014 MB_UK 2010-11-01T14:32:45Z