topic Re: Reporting server hardware fault to HP through email automatically ? in Insight Remote Support

Reporting server hardware fault to HP through email automatically ?

Server-Support — Fri, 04 Feb 2011 03:37:31 GMT

Hi All,

Is it possible using HP SIM 6.2 to send us email regarding the faulty hardware that needs replacement and then CC: or automatically log the server hardware fault to HP support for replacement ?

I got several hundreds HP server in my datacenter that I need to manage automatically.

Thanks.

Re: Reporting server hardware fault to HP through email automatically ?

BPE — Sat, 05 Feb 2011 16:44:52 GMT

You should take a look at HP Insight Remote Support Advanced which is able to send email with detailed error description which part is broken at which place. It is able to alert your HP service provider automatically.

You can download the Software under software.hp.com you should find insight remote Support on the most popular list.

Re: Reporting server hardware fault to HP through email automatically ?

Server-Support — Sun, 06 Feb 2011 23:01:13 GMT

Hi,

from this website; https://h20392.www2.hp.com/portal/swdepot/displayProductsList.do?groupName=HP+Insight+Software

that you mention, I couldn't get the Advanced feature which can automatically log support call on my server hardware ?

cmiiw

Re: Reporting server hardware fault to HP through email automatically ?

BPE — Mon, 07 Feb 2011 00:30:01 GMT

This is the correct link it is an add on for HP SIM

https://h20392.www2.hp.com/portal/swdepot/displayProductsList.do?groupName=Insight+Remote+Support

You will find the description under
http://h18013.www1.hp.com/products/servers/management/insight-remote-support/overview.html

Re: Reporting server hardware fault to HP through email automatically ?

Server-Support — Mon, 07 Feb 2011 00:48:36 GMT

yes, you are right it said

"http://h18013.www1.hp.com/products/servers/management/insight-remote-support/overview.html"

"HP Insight Remote Support Advanced is integrated with HP Systems Insight Manager (SIM). It provides comprehensive remote monitoring, notification/advisories, dispatch and proactive service support for nearly all HP servers"

many thanks for the response.

Re: Reporting server hardware fault to HP through email automatically ?

Anvi — Mon, 19 Sep 2011 06:09:00 GMT

Just a question on HP SIM and the integrated IRS feature...Does HP SIM automatically alert HP support for ALL hardware failures ?? What I mean is that is there some threshold or level of severity above which HP support is alerted or is it for every hardware alert no matter how trivial?

Thanks