There was a problem storing the entitlement data in the HP SIM database

Bernd Theobalt — Tue, 31 May 2011 13:42:49 GMT

Hello,
my customer runs HP-SIM 6.2 HF1 with a remote SQL2008 DB. He discovered a problem with contract&warrantay check for his SANswitch 8/80's. Every time he did a c&w check on a SANswitch with a small lettered name, the result looks like this:
Sending contract and warranty request to the hp.com back-end contract and warranty service using Service Essentials Remote Support Pack client.
Processing response from hp.com back-end contract and warranty service.
Could not add or update the contract and warranty data in the database, the error returned is There was a problem storing the entitlement data in the HP SIM database.

On SANswitches with capital lettered names the c&w check runs correct. Here an example:
testswitch1 --> c&w check brings obove result
TESTSWITCH2 --> c&w check brings actual contract data. All switches are in the same contract, ITRC check show correct data. The c&w check on a small letterd SANswitch ends not in an failure, the check task ends with a green button, so the check itself runs without errors, I assume. The task can not write the data in the DB is the fault.
If the fault corresponds with the small/capital letter of the device name is not clear in the moment. The customer will check all the other devices.
In the meantime, I have done following checks:
1. mxconfigrepo --> first run errors, run with -f --> no more errors
2. mxinitconfig --> runs without errors
3. mxconfigrefresh --> runs without visible errors

Any idea to fix the problem

Bernd

Re: There was a problem storing the entitlement data in the HP SIM database

BPE — Sun, 12 Jun 2011 15:36:53 GMT

Hello Bernd

Fist of all the name of the device is not stored on the HP side the contract warranty check is based on serial- product number and country. I guess that the db request is case sensitive and got a problem. Because the problem is Insight remote support related you can always open a HW service call at HP.

I would recommend before to check the san switch details in the www.itrc.hp.com portal warranty check or GewÃ¤hrleistungsprÃ¼fung
if you can get an answer with the data you see inside SIM it is really a SIM/IRSA to DB problem.

BPE

topic There was a problem storing the entitlement data in the HP SIM database in Insight Remote Support

There was a problem storing the entitlement data in the HP SIM database

Re: There was a problem storing the entitlement data in the HP SIM database