topic Re: ISEE ENTITLEMENT CHECK in Insight Remote Support

ISEE ENTITLEMENT CHECK

Luk Vandenbussche — Tue, 27 Apr 2004 07:58:34 GMT

Hello,
I installed ISEE A.03.50.80 on an HP9000 with HPUX 11i. All necessary patches are installed.

When is start ISEE is always complaining about the "Entitlement check" I don't see a field where I can fill in the Entitlement.

We don't have a proxy server on our site but I can reach isee.europe.hp.com from my desktop.

Please advise

Re: ISEE ENTITLEMENT CHECK

kirit_2 — Wed, 28 Apr 2004 05:12:58 GMT

Hi,

You need to enter IP address of isee.eupore.com in your /etc/hosts file.

Once you do that - start ISEE again and fill up initial form - once you enter required details and click ok...it will open up new form which will contain place for putting entitlement ( like system handle etc)

Hope this clears to you.

Kirit

Re: ISEE ENTITLEMENT CHECK

Luk Vandenbussche — Thu, 29 Apr 2004 00:42:44 GMT

The problem is solved after a modification to our network

Re: ISEE ENTITLEMENT CHECK

thangam_cbe — Wed, 30 Jun 2004 05:13:11 GMT

Hi Luk ,

We have a similar problem , pls share with us on how you resolved the problem.

Re: ISEE ENTITLEMENT CHECK

Luk Vandenbussche — Wed, 30 Jun 2004 06:00:32 GMT

You need access to the internet from your server.
Direct of via firewall.
As long as you don't have access it doesn't work

Re: ISEE ENTITLEMENT CHECK

Luk Vandenbussche — Tue, 20 Sep 2005 06:50:37 GMT

Problem solved