topic Re: HP Instant Support Professional Edition. in Insight Remote Support

HP Instant Support Professional Edition.

MIKE KRUZEL — Mon, 14 Mar 2005 21:03:38 GMT

How do I get an account for this to log into? I tried installing it to fix a printer problem and it asked me for a username and password. Any help would be appreciated.

Re: HP Instant Support Professional Edition.

Pat — Mon, 14 Mar 2005 22:12:55 GMT

Hi, Mike,

Apparently the information that will be sent through the software will be confidential. I believe that's why it is requesting a User ID and Password.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00287650

Pat

Re: HP Instant Support Professional Edition.

lowster — Mon, 14 Mar 2005 22:17:03 GMT

Here you go Mike, don't say I never gave you anything

http://instantsupport.hp.com/euserv/jsp/hpinstantsupport.jsp

Chris

Re: HP Instant Support Professional Edition.

lowster — Mon, 14 Mar 2005 22:18:53 GMT

NO wander I had a hard time getting in, you must have been coming out Pat.

Re: HP Instant Support Professional Edition.

MIKE KRUZEL — Tue, 15 Mar 2005 08:10:49 GMT

As I said before I can't login after installing the software. I type my normal login name and password that I use and can't sign in after that.

Re: HP Instant Support Professional Edition.

MIKE KRUZEL — Tue, 15 Mar 2005 08:13:52 GMT

Pat,
Your link helps a little but still doesn't get past the login screen.

Re: HP Instant Support Professional Edition.

Pat — Tue, 15 Mar 2005 10:50:43 GMT

Mike,

When you registered your product with HP, you had an id and password. Are those the login words you are using?

Pat

Re: HP Instant Support Professional Edition.

Pat — Tue, 15 Mar 2005 11:03:17 GMT

Sorry, Mike,

I couldn't locate support docs but in the Standard Configuration it stated: "Use Admin as the ID and ISEE as the password. Strongly recommended to change password, see page 98 of guide."

Pat

Re: HP Instant Support Professional Edition.

MIKE KRUZEL — Tue, 15 Mar 2005 13:49:23 GMT

Since this is a technical college we really don't register the products. That's probably part of the problem.

Re: HP Instant Support Professional Edition.

Pat — Tue, 15 Mar 2005 17:15:43 GMT

Try Live Chat Support.

http://welcome.hp.com/country/us/en/contact_us.html

Pat

Re: HP Instant Support Professional Edition.

MIKE KRUZEL — Tue, 15 Mar 2005 19:15:42 GMT

Thanks for your help. We'll just have to start registering these printers.

Re: HP Instant Support Professional Edition.

Pat — Tue, 15 Mar 2005 19:27:37 GMT

You're quite welcome. The registration page is here.

https://register.hp.com/servlet/CommonLogin.CLAppServlet?appID=java_wreg_wreg_genpg&reqType=Auth&hpplib=true

Pat

Re: HP Instant Support Professional Edition.

MIKE KRUZEL — Wed, 10 Aug 2005 13:57:46 GMT

Thanks.