topic Re: Upgrading ISEE in Insight Remote Support

Upgrading ISEE

Gregory Heil — Fri, 22 Apr 2005 09:37:28 GMT

I originally installed ISEE version 3.0 about a year ago.

When you attach to my servers running ISEE, I can see they now report the version being 3.90.

But now I'm being told that I need to actually do a swinstall with the new ISEE 3.9 depot, as the ISEE server code is still at 3.0, not what the browser is reporting. I was under the impression that during communications between my servers and HP via ISEE, automatic updates would take place. Obviously something has happened as the browsers are reporting 3.9, not the original 3.0

So now I'm comfused....

Re: Upgrading ISEE

Frank Alden Smith — Sat, 23 Apr 2005 12:49:17 GMT

Gregory,

You are not alone in the confusion about ISEE versions. The 'version' option on the ISEE navigation panel tells you the version of the ISEE forms content -- NOT the version of the underlying ISEE Client software that displays the forms to your web-browser. I know the documentation is misleading ... but there you are.

I hope that helps ... in any event please don't shoot the messenger

Take care,
frank

Re: Upgrading ISEE

Gregory Heil — Mon, 25 Apr 2005 07:19:16 GMT

Thanks for the info. It is very confusing, and the version entry on the form should be changed to reflect the actual versions of the client software and forms. Sure would make things clearer.