topic Re: SPOP - "not-polling" messages in Insight Remote Support

SPOP - "not-polling" messages

MikeL_4 — Fri, 27 May 2005 09:03:24 GMT

The SPOP server is giving us messages on 5 of our 30+ servers that they are: "not-polling"

What could be causing this error on these servers, they are on the same network as several of the other servers that are polling, and the servers have been up for overa 100 days...

Is there a way to retry ? and capture an error log somewhere? or do I need to place a call to HP support since the SPOP server is owned by HP ??

Re: SPOP - "not-polling" messages

Liem Nguyen — Fri, 27 May 2005 09:23:16 GMT

Mike,

Most of the time, you can stop/start hpservices then send a test event and the polling status would be updated (within 20 minutes):
/opt/hpservices/RemoteSupport/bin/reconnectToServer

Let me know if this works.

Re: SPOP - "not-polling" messages

MikeL_4 — Fri, 27 May 2005 09:48:27 GMT

Liem, gets more interesting... I stopped hpservices so mad and no hpservices processes were running.

After restarting: /sbin/init.d/hpservices start the mad process remains running but the other services died off....

Re: SPOP - "not-polling" messages

MikeL_4 — Fri, 27 May 2005 12:48:46 GMT

[/root]: =>/sbin/init.d/hpservices status
hpservices is running
[/root]: =>ps -ef |grep mad
root 18101 1 0 10:07:15 ? 0:02 mad -u root -g bin
[/root]: =>ps -ef |grep hpserv
root 6765 6647 1 13:47:02 pts/tg 0:00 grep hpserv
[root]: =>

Re: SPOP - "not-polling" messages

Liem Nguyen — Fri, 27 May 2005 13:11:33 GMT

Mike,

What are "other services"?

/sbin/init.d/hpservices should "only" stop/start mad process.
/sbin/init.d/rstemsListener should stop/start rstlistener

Those are the only two daemons for ISEE to work.
Does the polling status change after all?

Regards,

Re: SPOP - "not-polling" messages

MikeL_4 — Fri, 27 May 2005 13:33:32 GMT

Liem, Thanks, I thought hpservices started mad and the listener.... after starting the
rstemsListener everything is working fine....
Thanks again for bailing me out...

Re: SPOP - "not-polling" messages

MikeL_4 — Fri, 27 May 2005 14:02:55 GMT

Thanks