topic Re: SPOP installation problem in Insight Remote Support

SPOP installation problem

Cem Tugrul — Sat, 02 Jul 2005 17:48:52 GMT

Hello,
just a week ago HP provided a W2003 server
to me...
i have started to install SPOP but could not able to SMTP steps...i have also tried to set
SMTP service on this machine but again failed
:-(
Any suggestions would be appreciated and
submitted points!!!!

Grts from Turkey,

Re: SPOP installation problem

Frauke Denker_2 — Mon, 04 Jul 2005 00:39:59 GMT

Hello,
means you tried to setup the new win2003 server to send SMNP traps to your SPOP, correct? Is the snmp service configured to send snmp traps to the same community the OSEM on your SPOP is in? Are the Insight Agents installed correctly? Is there a firewall between the new server and the SPOP that might block SNMP traps?
regards
Frauke

Re: SPOP installation problem

R.KrishnaKumar — Mon, 04 Jul 2005 00:41:39 GMT

Hi Cem,

The SPOP requires an SMTP server listening on port 25; Hence this port is not configurable.

regards,
Krishna

Re: SPOP installation problem

Liem Nguyen — Tue, 05 Jul 2005 07:44:31 GMT

Hi Cem,

I am a little confused because the SPOP should NOT be running W2003. The OS included with the SPOP is Win2K.

Regarding SMTP Server, during SPOP Initialization, you will need to provide a SMTP Server, the SPOP then tries to send a test Email using this SMTP Server.

If you do not have a SMTP Server available, you can setup the SPOP to be a SMTP Server itself. To do so:

1. Start -> Settings -> Control Panel
2. Double click Add/Remove Programs
3. Select Add Windows Components
4. Click Internet Information Services (IIS) and click details
5. Check the box for the SMTP Service
6. Click OK, click Next
7. Leave the default of Application server mode selected, click next
8. When prompted for the SP3 CD, select Browse, and go to C:\WINNT\ServicePackFiles\i386
9. Click finish
10. Delete the logs from
C:\Program Files\Hewlett-Packard\ISEE\SPOP\IseeCore\log
as there is an outstanding issue about the passwords being logged.

Start SPOP Initialization again, this time, enter the SPOP name as SMTP Server.

Regards,

Re: SPOP installation problem

Cem Tugrul — Tue, 05 Jul 2005 08:12:21 GMT

Liem,

System Information report written at: 05.07.2005 16:05:39
[System Summary]

Item Value
OS Name Microsoft Windows 2000 Server
Version 5.0.2195 Service Pack 4 Build 2195
OS Manufacturer Microsoft Corporation
System Name MNTRANKSPOP
System Manufacturer Compaq
System Model ProLiant ML350 G3
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2790 Mhz
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2790 Mhz
BIOS Version 09/15/04
Windows Directory C:\WINNT
System Directory C:\WINNT\system32
Boot Device \Device\Harddisk0\Partition1
Locale United States
User Name MNTRANKSPOP\Administrator
Time Zone GTB Daylight Time
Total Physical Memory 1.048.084 KB
Available Physical Memory 786.828 KB
Total Virtual Memory 3.568.828 KB
Available Virtual Memory 3.121.804 KB
Page File Space 2.520.744 KB
Page File C:\pagefile.sys

Well,i have also tried to install SMTP
onto this srv because i have troubleshooting
guide and describes as your steps
but nothing changed!!!!!
i can not pass the SMTP information screen
while installing SPOP
:-((((
it is only a SMTP..just a SMTP

Any advance suggestions!!!

Re: SPOP installation problem

Cem Tugrul — Tue, 05 Jul 2005 08:15:55 GMT

To Frauke,
i do not concern SMNP...The problem is
SMTP while installing SPOP needs to pass
SMTP server information screen!!!

Re: SPOP installation problem

Liem Nguyen — Tue, 05 Jul 2005 08:40:16 GMT

Cem,

When you define a SMTP Server, the SPOP tries to send a test email, if the email is able to send, then the Initialization will continue, otherwise, it will fail.
You can test SMTP manually by:

1. "Telnet SMTP_Server 25", you should get a 220 with ESMTP Version.
2. type "EHLO xyz", you will get back some Valid commands.
3. type "mail from someone@domain.com"
4. type "rcpt to contact_email@domain.com"
5. type "data"
6. type "your test message"
7. Hit CONTROL & C
8. quit

Verify if the email was received.

NOTE: Make sure there is no typo in the Contact Email address.

Re: SPOP installation problem

Cem Tugrul — Wed, 06 Jul 2005 03:08:32 GMT

Hmmmmm,
At this time,according to your description i could not able to pass;
step3
step4
:-(
i have written my mail address;
cem.tugrul@tr-man.mn.com
or
cem.tugrul@mn.man.de

Re: SPOP installation problem

Cem Tugrul — Wed, 06 Jul 2005 03:09:33 GMT

cem_tugrul@mn.man.de

Re: SPOP installation problem

Liem Nguyen — Wed, 06 Jul 2005 09:17:05 GMT

Hi,

What do you get from step #3:
mail from : someone@domain.com

i.e:
1. "Telnet SMTP_Server 25", you should get a 220 with ESMTP Version.
2. type "EHLO xyz", you will get back some Valid commands.
3. mail from: cem_tugrul@mn.man.de
4. rcpt to: someone@mn.man.de
5. data
6. enter text message here
7. Control & C
8. Quit

NOTE: I forgot to put the : in previous update.

Re: SPOP installation problem

Frauke Denker_2 — Thu, 07 Jul 2005 00:34:14 GMT

Is the server you entered in the SMTP-Server field the same you use for your "normal" emailing???? If so the question is probably which firewall blocks the traffic. The SPOP itself has no SMTP server running.
By the way - i wonder why you do the installation by yourself - usually someone from HP does that for you.
Regards
Frauke

Re: SPOP installation problem

Cem Tugrul — Thu, 07 Jul 2005 03:03:48 GMT

To Liem;
Yes i am able to send and receive mail
so i think this means my SMTP server
is working!!!
But when i try to install SPOP and when i come to SMTP informtion screen
i face an errors like;

Not all of data was valid.Please check yours
answers and try again.An attemp to send a test e-mail (my SMTP address) on port 25
has failed.SMTP server , port, and/or Credentials are invalid

But i was able to send/recieve from command
prompt as your described steps from this SPOP
server!!!!!!

it is very strange!!!!!!

To Frauke;

Is the server you entered in the SMTP-Server field the same you use for your "normal" emailing???? If so the question is probably which firewall blocks the traffic. The SPOP itself has no SMTP server running.

-No.i mean we here in Ankara use Domino srv
and We are in Domain from Munchen and SMTP
srv in Munchen so We have surely firewall
We use Lotus notes both for local office and -e mailing intranet&extranet purposes
i have also tried to set my domino server-ip
address but nothing changed!!!

By the way - i wonder why you do the installation by yourself - usually someone from HP does that for you.

-Do you think is it important now?
i have guide doc from HP Turkey about this
SPOP inst so He or me does not change
:-)
He was here last week,We could not able to
solve this problem together and Now
We are the last customer and still can not able to finish SPOP inst.

Re: SPOP installation problem

Liem Nguyen — Thu, 07 Jul 2005 06:31:45 GMT

Interesting....
It works if you talk SMTP directly...

Here is another clue: During SPOP Init, the test email is sent as:

From : isee@hp.com
To: Contact_Email@your_domain.com

Some Mail Servers will NOT allow this kind of email to pass through, they call it "spamming" because the From address = isee@hp.com (which is not the same as your domain name).

You can look at your SMTP Server log, look for isee@hp.com, the mail might be rejected or trashed. You mail server may not "relay" the mail due to some restricted setup. Check the log!

The way to work around is to make the SPOP to be SMTP Server itself. I've included the instructions above, after you set it up, enter the SPOP hostname as SMTP Server during Initialization.

Hope this helps,

Re: SPOP installation problem

Cem Tugrul — Thu, 07 Jul 2005 09:47:53 GMT

Liem,
1. Start -> Settings -> Control Panel
2. Double click Add/Remove Programs
3. Select Add Windows Components
4. Click Internet Information Services (IIS) and click details
5. Check the box for the SMTP Service
6. Click OK, click Next
7. Leave the default of Application server mode selected, click next
8. When prompted for the SP3 CD, select Browse, and go to C:\WINNT\ServicePackFiles\i386
9. Click finish
10. Delete the logs from
C:\Program Files\Hewlett-Packard\ISEE\SPOP\IseeCore\log
as there is an outstanding issue about the passwords being logged.

Start SPOP Initialization again, this time, enter the SPOP name as SMTP Server

i have tried...but nothing changed!!!!

i think i have to discuss this situation
from MÃ¼nchen firewall team-lan-network team
and We may need to monitor when my SPOP
server tries to send test mail and what are
the records which belong to my SPOP in MÃ¼nchen...

Thank's Liem

Re: SPOP installation problem

Cem Tugrul — Thu, 07 Jul 2005 09:49:49 GMT

seems no solution...
:-(