topic Re: ISEE Interface not Update after Upgrade in Insight Remote Support

ISEE Interface not Update after Upgrade

Chad Brindley — Fri, 31 Mar 2006 09:32:22 GMT

Hi,

HPUX B11.23 on Itanium Servers

After upgrading my ISEE on two servers to version A.03.95.026 on one server I can see a change to ISEE the my computer information is there and there are a few extra features.

However the other server I upgraded it did not update the ISEE interface and no entitlement checks were done by HP etc...? What have I done wrong?

After checking swinstall on both servers I can see one server has more ISEE components than the other;

Working server shows;

ISEEPlatform A.03.95.026 ISEE Platform
ISEE-Java A.01.40.00 RST Java Runtime 1.4

Non working server shows;

ISEEPlatform A.03.95.026 ISEE Platform
ISEE-Chorus A.5.1.390.861 ISEE-Chorus
ISEE-Java A.01.40.00 RST Java Runtime 1.4
ISEE-SysInfo A.01.00.16 ISEE SysInfo
Isee_EmsListener A.11.07.26 ISEE TCP listener for EMS
events

I dont understand...

Chad

Regards,

Chad

Re: ISEE Interface not Update after Upgrade

Frank Alden Smith — Sat, 01 Apr 2006 07:05:59 GMT

Chad,

Check the SD log files located in the /var/adm/sw directory to see if they hold an answer to what went wrong.

Also you can check the last line of the /opt/hpservices/RemoteSupport/config/ISEEConstants.properties file to verify the ISEE version installed.

Bottom line is, you are probably looking at a re-install -- after you fix the initial problem that caused the installation to fail.

Take care,
frank

Re: ISEE Interface not Update after Upgrade

Liem Nguyen — Mon, 03 Apr 2006 07:07:12 GMT

Chad,

Is the non-working also an Itanium Server running 11.23? How about the model numbers?

Send me the 2 motprefs files and I'll take a look.

Re: ISEE Interface not Update after Upgrade

Chad Brindley — Mon, 03 Apr 2006 07:22:27 GMT

Hi Liem,

They are both HP Itaniums servers running B11.23 however the working install is foundation operating edition and the non working is the enterprise operating edition.

Please find attached the two motpref files.

Working = motprefs_covbwdq
Non-Working = motprefs_covbwp

Regards,

Chad

Re: ISEE Interface not Update after Upgrade

Chad Brindley — Mon, 03 Apr 2006 07:24:24 GMT

Think I only attached the motprefs_covbwdq before.

here is the motprefs_covbwp

Re: ISEE Interface not Update after Upgrade

Liem Nguyen — Mon, 03 Apr 2006 08:19:32 GMT

Hi Chad,

Take a look at motprefs, you will find they use different Java version:
JVM_LOC=/opt/hpservices/jre/opt/java1.4/jre/bin/java

You working server seems to use the default Java bundled with ISEE (1.3) and your non-working Server is using the one installed with the OS (1.4).

My recommendation:
1. Make a copy of motprefs just in case.
2. Modify JVM_LOC with a different Java version, you can try the 1.3 version.
3. Stop/start hpservices.
4. Logon to ISEE and check for completion.

Regards,

Re: ISEE Interface not Update after Upgrade

Liem Nguyen — Mon, 03 Apr 2006 08:24:19 GMT

Chad,

btw: The default Java comes with ISEE is under:
JVM_LOC=/opt/hpservices/jre/bin/java

To find out the version:
opt/hpservices/jre/bin/java -version

NOTE: You may have multiple Java versions on your System and one might work.

Hope that helps,

Re: ISEE Interface not Update after Upgrade

Chad Brindley — Mon, 03 Apr 2006 08:26:57 GMT

Hi,

I have done this and unfortunately this did not work.

Chad

Re: ISEE Interface not Update after Upgrade

Liem Nguyen — Mon, 03 Apr 2006 08:47:33 GMT

Chad,

Send me the following:

1. swlist -l product | grep -i isee
2. /opt/hpservices/log/mad.log
3. getconf CPU_CHIP_TYPE
4. /tmp/shminfo | grep -e FREE -e Space
5. /var/adm/sw/swinstall.log

Regards,

Re: ISEE Interface not Update after Upgrade

Chad Brindley — Mon, 03 Apr 2006 10:58:19 GMT

Hi,

Output from swlist -l product | grep -i isee

ISEE A.03.95.026 ISEE
ISEE-Chorus A.5.1.390.861 ISEE-Chorus
ISEE-Java A.01.40.00 RST Java Runtime 1.4
ISEE-SysInfo A.01.00.16 ISEE SysInfo
Isee_EmsListener A.11.07.26 ISEE TCP listener for EMS events

--------------------------------------------

Output from getconf CPU_CHIP_TYPE

520225028

--------------------------------------------

I cannot find shminfo when running the command you suggest.

--------------------------------------------

Please find attached the swinstall.log, swverify.log and the mad.log files in the zip attachment.

Best Regards,

Chad

Re: ISEE Interface not Update after Upgrade

Liem Nguyen — Mon, 03 Apr 2006 15:17:39 GMT

Chad,

Looks to me, the installation failed:

======= 03/31/06 15:08:48 BST BEGIN swinstall SESSION
(non-interactive) (jobid=covbwp-0022)

* Session started for user "root@covbwp".

* Beginning Selection
* Target connection succeeded for "covbwp:/".
*
"covbwp:/var/depot/ISEEPlatform_A.03.95.026_HP-UX_B.11.22_IA.depot":
Cannot open the logfile on this target or source. Possibly
the media is read-only or there is a permission problem.
Check the daemon logfile and "/var/tmp/swagent.log" on this
host for more information.
ERROR: Could not apply the software selection "Platform"; it is not
available from depot or root
"covbwp:/var/depot/ISEEPlatform_A.03.95.026_HP-UX_B.11.22_IA.depot".

* Software selection failed for
"covbwp:/var/depot/ISEEPlatform_A.03.95.026_HP-UX_B.11.22_IA.depot".

* Source:
/var/depot/ISEEPlatform_A.03.95.026_HP-UX_B.11.22_IA.depot
* Targets: covbwp:/
* Software selections:
+ ISEEPlatform,r=A.03.95.026,a=HP-UX_B.11.22_IA,v=HP
ISEE.CORE,r=A.03.95.026,a=HP-UX_B.11.22_IA,v=HP,fr=B.A.03.95.026,fa=HP-UX_B.11.22_IA
* A "+" indicates an automatic selection due to dependency or
the automatic selection of a patch or reference bundle.
* Selection succeeded.

* Beginning Analysis and Execution
* Session selections have been saved in the file
"/.sw/sessions/swinstall.last".
* The analysis phase succeeded for "covbwp:/".
* The execution phase succeeded for "covbwp:/".
* Analysis and Execution succeeded.

NOTE: More information may be found in the agent logfile using the
command "swjob -a log covbwp-0022 @ covbwp:/".

Please try:

1. swremove ISEEPlatform, then
2. swinstall -s /tmp/ISEExxxxxxxx.depot ISEEPlatform

Regards,

Re: ISEE Interface not Update after Upgrade

Chad Brindley — Mon, 03 Apr 2006 16:41:16 GMT

A Re-install has solved the problem.

Chad

Re: ISEE Interface not Update after Upgrade

Chad Brindley — Mon, 03 Apr 2006 16:42:43 GMT

RESOLBVED - Re-Installed ISEE.