topic Re: SEA Web interafce problem in Insight Remote Support

SEA Web interafce problem

AdamJ — Mon, 07 Jul 2008 11:29:49 GMT

When I open the web interface it just stays on loading... and nothing happens. Does anyone know what is causing this?

Thanks for your help.

Adam

Re: SEA Web interafce problem

Sam Cofield — Tue, 08 Jul 2008 15:59:56 GMT

There is no clear answer.

You may want to try restarting desta and wccproxy first:

*******
net stop desta_service
net stop wccproxy

wait about 1-2 minutes

net start wccproxy
net start desta_service

try to go into the SEA UI again
*******

There is also information in the WEBES Install Guide in section 2.1.1 regarding Java. Some settings and possibly getting the latest.

http://h18023.www1.hp.com/support/svctools/webes/52webes_install.pdf

Re: SEA Web interafce problem

AdamJ — Wed, 09 Jul 2008 08:09:49 GMT

Thanks for the answer but I have figured it out. The problem was that we have automatic install enabled in RSP for SIM and webes 5.2 had automatically installed itself and had problems connecting to the webesdb on the server. I removed sql express and webes and reinstalled and now it is working correctly.

Re: SEA Web interafce problem

AdamJ — Wed, 25 Feb 2009 11:55:49 GMT

see above