topic Re: ISEE Not Working in Insight Remote Support

ISEE Not Working

CJENSEN_1 — Thu, 10 Jul 2008 18:35:13 GMT

Hello Guru's.
It's been 5 years since I installed ISEE - and it has worked perfectly. Today, I cannot get to the http://:5060/start.html. I'm guessing a service has not been started on the last system reboot.
Is there an ISEE and a web browser service that needs to be started?
Thanks

Re: ISEE Not Working

Torsten. — Thu, 10 Jul 2008 18:47:13 GMT

Check the /etc/rc.log for errors.

To start ISEE you need to run

/sbin/init.d/hpservices start
/sbin/init.d/rstemsListener start

log files are here:

/opt/hpservices/log/

Re: ISEE Not Working

CJENSEN_1 — Thu, 10 Jul 2008 18:55:35 GMT

Is it OK to stop the hpservices during run level 3 by issuing the appropriate command? (This is a production environment).

Re: ISEE Not Working

CJENSEN_1 — Thu, 10 Jul 2008 19:13:25 GMT

Both services are started. It is interesting, there is nothing in the logfiles from the last system reboot.
I'm thinking about bouncing the two services, but unsure if I should do this during the day (during production), as the services start/stop during run level 2.

Re: ISEE Not Working

CJENSEN_1 — Thu, 10 Jul 2008 19:39:56 GMT

Thanks