topic Re: WEBES Managed Entities detect wrong SMS, SMA in Insight Remote Support

WEBES Managed Entities detect wrong SMS, SMA

worasit — Tue, 02 Dec 2008 03:35:48 GMT

When CMS discovered SMS (SMA), WEBES on CMS not detect srver type as "Command View Server", it identified as "WMI WBEM Server". I removed wrong list in WEBES and restart DESTA service, but WEBES still create detected server as "WMI WBEM Server" type, how to correct it?

Re: WEBES Managed Entities detect wrong SMS, SMA

Frank Alden Smith — Wed, 03 Dec 2008 20:22:55 GMT

This issue is a result of a recent update to the "Remote Support Eligible Systems List" RSP package. You must install the "fixed" version of this package (A.05.10.21) using the Software Manager (SWM).

Then:
1) Remove the SMS/SMA from WEBES and exit WEBES.
2) Run the identify task in HP SIM with the SMS/SMA as the target.
3) Restart the DESTA service on the CMS.
4) Open the SEA (WEBES) interface.

The SMS should now be properly identified as a Command View Server.

Take care,
frank

Re: WEBES Managed Entities detect wrong SMS, SMA

JKytsi — Thu, 04 Dec 2008 10:09:27 GMT

Hi,

I had same problem and did like said above.
But now the CV server shows up as SNMP device =)

Re: WEBES Managed Entities detect wrong SMS, SMA

JKytsi — Sat, 06 Dec 2008 08:49:24 GMT

...nevermind ...forgot to install wccproxy to cv server. Now it works

Re: WEBES Managed Entities detect wrong SMS, SMA

worasit — Sun, 07 Dec 2008 18:27:49 GMT

Thanks all, I found a solution as this:

That your server is seen as a WMI-server is a problem with the new Remote Support Eligible List (version 20)
This can be solved by renaming C:\Program Files\Hewlett-Packard\RemoteSupportEligible\Config\ BusinessLogicRule.xml to .old and replacing it with the an old file that is included in the WEBES kit C:\Program Files\Hewlett-Packard\svctools\common\desta\config\BusinessLogicRule.xml