topic Re: Refresh WEBES entities from SIM in Insight Remote Support

Refresh WEBES entities from SIM

Olivier Masse — Tue, 10 Feb 2009 19:40:06 GMT

Is there a way to refresh the WEBES Managed Entities list quickly from the data in SIM without having to wait... forever?

Thanks

Re: Refresh WEBES entities from SIM

KSoucy — Wed, 11 Feb 2009 16:24:23 GMT

Have you tried to do the Identification?

Options>Identify Systems

Regrads,
Karen

Re: Refresh WEBES entities from SIM

Olivier Masse — Wed, 11 Feb 2009 17:49:03 GMT

I tried an identify systems, but WEBES doesn't seem to create the managed entry. I does seem to synchronize eventually but I don't know when, it can take a while, and there's no documented way to force a synchronization.

Thanks

Re: Refresh WEBES entities from SIM

Micke_Ch_1 — Mon, 23 Feb 2009 12:47:26 GMT

Hi!

You have to stop Webes and then start webes...
Thats the way to force a sync..

Best Regards
Micke Ch

Re: Refresh WEBES entities from SIM

Olivier Masse — Sat, 28 Feb 2009 01:35:37 GMT

Here's how I nailed this one out.

1. Stopping and restarting desta_service does seem to work.

2. Some devices are detected in WEBES with their name set as the serial number ONLY. You have to find them out and delete them. Then the one with the correct name should appear automagically.

Thread closed