topic Re: Web Based Enterprise Services (WEBES) v5.4 install failed in Insight Remote Support

Web Based Enterprise Services (WEBES) v5.4 install failed

ehuang — Thu, 07 May 2009 13:31:55 GMT

Remote Support Software Manager (A.05.07.04) not able to install WEBES. I have tried removing it and reinstalling it. No luck. Any suggestion? HPSIM5.2 (SP2)

Re: Web Based Enterprise Services (WEBES) v5.4 install failed

Olivier Masse — Thu, 07 May 2009 21:26:11 GMT

Try running the WEBES cleanup tool:
http://h18023.www1.hp.com/support/svctools/webes/webesdownloads.html#cleanup

Re: Web Based Enterprise Services (WEBES) v5.4 install failed

Frank Alden Smith — Fri, 08 May 2009 12:48:23 GMT

ehuang,

Before assuming that WEBES 5.4 failed to install properly check to see if the DESTA service is running on the CMS. If so, make a further check to see if you can access the WSEA (WEBES) GUI. I have frequently seen the misleading report of a failure to install WEBES when in fact it was installed properly.

If you don't find the DESTA service installed, check to see if the WCCproxy service is running on the CMS. If not, install/re-install the Win ELMC (also known as WCCproxy) with the RS Software Manager (RSSWM). After confirming that WCCproxy service is running, re-install WEBES.

Take care,
frank

Re: Web Based Enterprise Services (WEBES) v5.4 install failed

ehuang — Fri, 08 May 2009 13:22:19 GMT

Oliver, tried that. didn't help. I should have mentioned my HP SIM is a virtual machine. Would that matter?

Re: Web Based Enterprise Services (WEBES) v5.4 install failed

ehuang — Fri, 08 May 2009 14:08:42 GMT

Frank, thanks for your walking-through. I got it installed sucessfully now. much appreciated.

Re: Web Based Enterprise Services (WEBES) v5.4 install failed

ehuang — Fri, 08 May 2009 14:20:40 GMT

frank helped. see above.