topic Re: Can't access RSP GUI in Insight Remote Support

Can't access RSP GUI

Mikael Hildingsson — Thu, 24 Sep 2009 13:57:16 GMT

Hi !

Installed SIM 5.3 hotfix and also upgraded to WEBES 5.6.

Now I can't access RSP in SIM (Options->Remote Support...). I get a "page cannot be displayed" error.

I've tried to restart the RSP and HPSIM services without success.

Any ideas?

Best regards
Mikael

Re: Can't access RSP GUI

Witron_1 — Thu, 24 Sep 2009 14:09:39 GMT

I had similar issues in the past
rebooting the server solved this for me

I guess the previous version of RSP was working, so we can exclude proxy settings of your browser!?!?

Re: Can't access RSP GUI

Mikael Hildingsson — Thu, 24 Sep 2009 14:15:13 GMT

Thanks for your reply.

Yes, it has worked for some time. But it was not RSP that was upgraded, it was SIM and WEBES...

I will check with the customer and try to plan for a reboot.

Best regards
Mikael

Re: Can't access RSP GUI

Olivier Masse — Fri, 25 Sep 2009 01:37:26 GMT

Yes I had the same issue too recently, and stopping/restaring the SIM service didn't cut it. I rebooted (relunctantly) and it fixed the issue.

That's a good argument for *not* running any other production on the CMS.

O.

Re: Can't access RSP GUI

Mikael Hildingsson — Fri, 25 Sep 2009 08:04:08 GMT

A reboot solved it.

Thanks for your posts!

/Mikael

Re: Can't access RSP GUI

Mikael Hildingsson — Fri, 25 Sep 2009 08:04:49 GMT

Solved. See previous post.