RSP Notifications

Zigoze — Sat, 03 Oct 2009 09:15:47 GMT

Hi gurus,

Can anyone help me on the following question:

I have RSP (Standalone version, not integrated with SIM) installed. How am I able to see wich alerts have (or have not) been sent automatically to HP by the software?

Thank you for your help.

Re: RSP Notifications

Brad Cunningham — Sun, 04 Oct 2009 04:02:21 GMT

You can view the status of the events throught the System Event Analyzer

On the hosting device opend a browser connection to https:localhost:7906
Enter a name for the profile such as "admin"

At the top fo the screent the 3rd icon from the left is WEBES Notfication Status. Click on this ling to list the notfication that WEBES has processed

For the events that have been sent to HP ther will be an ISEE incident number generated. Click on the hper link and ti will display information related to the case. At the bottom of the page you will see the status of the event "submitted, open, closed". The case ID will also be displayed on this page.

For detailed information about the event from the WEBES analysis click in the hyperlink under the ID column.

Regards
brad

Re: RSP Notifications

Zigoze — Tue, 13 Oct 2009 09:03:13 GMT

Thank you.

topic RSP Notifications in Insight Remote Support

RSP Notifications

Re: RSP Notifications

Re: RSP Notifications