topic Re: Tabs missing in SIM in Insight Remote Support

Tabs missing in SIM

Lars Bornich — Wed, 25 Nov 2009 20:02:21 GMT

Hi guys,

Due to reporting issues, we were forced to re-install the Remote Support Client on our CMS today. After we did this, all the Services tabs on the "Remote Support Configuration and Services" page are missing (see attached screenshot).

What am I doing wrong?

thanks in advance!

Re: Tabs missing in SIM

ITRC Test-CH — Thu, 26 Nov 2009 05:44:46 GMT

Hi Lars,

Using RSSWM remove then install:
- Remote Support Configuration Collector
- Remote Support Configuration Collector Extension
- if the expected managed devices are not been found under the tab Entitlement
Remote Support Eligible Systems List

Regards, Werner

Re: Tabs missing in SIM

Lars Bornich — Fri, 27 Nov 2009 04:35:46 GMT

I could've sworn I had already tried that! :)

Thanks!