topic Change from email address in Insight Remote Support

Change from email address

Hal Weiss — Mon, 29 Nov 2010 16:54:54 GMT

When WEBES 6.1 was installed a from email address was picked. This address needs to be changed; however I have not found any reference when this can be done. Has anyone changed the from address that WEBES uses?

Re: Change from email address

BPE — Mon, 29 Nov 2010 22:03:36 GMT

I guess you are using SIM and Insight Remote Support Advanced.
In this case you can change the from address of your SIM email setup and it should be propagated to WEBES.

Re: Change from email address

ITRC Test-CH — Tue, 30 Nov 2010 05:11:06 GMT

In WEBES the from mail address can be modified when you enter WSEA - WEBES Notificatrion Settings - Email notification. It's described in the WEBES documentation.

Regards, Werner

Re: Change from email address

Hal Weiss — Tue, 30 Nov 2010 13:12:26 GMT

SEA can only change the to and cc addresses, the from address is supplied by HPSIM. I found the area where the from address is changed - in HPSIM use the 1st time wizard to change the email from address. Thanks for the responses.

Re: Change from email address

Hal Weiss — Tue, 30 Nov 2010 13:13:17 GMT

1st time wizard changes the email address - also can be changed using SQL in the data base.