https://community.hpe.com/t5/insight-remote-support/sea-webes-entities-missing/m-p/5265376#M4189 Scratch that.<BR />Further investigation shows that the machine is not appearing Remote Support Eligible for reasons unknown.<BR /><BR />Chasing up with local HP Agent.. Mon, 06 Dec 2010 02:31:46 GMT Anonymous 2010-12-06T02:31:46Z https://community.hpe.com/t5/insight-remote-support/sea-webes-entities-missing/m-p/5265375#M4188 Hi All,<BR />Have installed WEBES 6.1 as part of the Remote Support Advance for HPSIM. I am having difficulties with the data that was in there.<BR /><BR />As part of this install I overcame a trusted certificate issue with the DESTA service and once the CA certificate was there, information started to populate in the SEA.<BR /><BR />But now it appears to have finished that process and at least half the sites and entities are missing from the SEA database. I was expecting all data from HPSIM to come in.<BR /><BR />I have confirmed all entitlements and transports are enabled in hpsim.<BR /><BR />Can anyone provide me with any advice on how WEBES/SEA collects data from HPSIM and perhaps how to force a reload of the SEA Database?<BR /><BR />Cheers Mon, 06 Dec 2010 01:12:57 GMT https://community.hpe.com/t5/insight-remote-support/sea-webes-entities-missing/m-p/5265375#M4188 Anonymous 2010-12-06T01:12:57Z https://community.hpe.com/t5/insight-remote-support/sea-webes-entities-missing/m-p/5265376#M4189 Scratch that.<BR />Further investigation shows that the machine is not appearing Remote Support Eligible for reasons unknown.<BR /><BR />Chasing up with local HP Agent.. Mon, 06 Dec 2010 02:31:46 GMT https://community.hpe.com/t5/insight-remote-support/sea-webes-entities-missing/m-p/5265376#M4189 Anonymous 2010-12-06T02:31:46Z