topic Re: Delete Systems from SEA in Insight Remote Support

Delete Systems from SEA

Rancher — Wed, 23 Feb 2011 14:27:30 GMT

I have some servers that are not under warranty that I don't want SEA to monitor and send hardware events. I have deleted them from SEA, but they keep getting rediscoverd. Is there any way I can set this so that these servers are not monitored? thanks!

Re: Delete Systems from SEA

BPE — Wed, 23 Feb 2011 21:10:16 GMT

If you are running HP SIM with IRSA your WEBES / SEA is updated with all the system that are in the service eligible list (HW which is supported by HP). But you can disable transport under options -> remote support configuration -> entitlement .

If you have IRSS the discovery IP Range is a issue.

If you have only WEBES, something in the delete operation did not write back to the DB. I guess you will see the systems again after a restart of the desta_service.

Hope this helps

BPE

PS: I do not know what happens in US if you send a Call to HP without service contract or warranty? I Europe you get an email that you need to send a copy of the paper work which proof that you have a Service agreement or a commitment that you are willing to pay for the repair else the case is closed after a certain time. For us this default settings work very well with older equipment.

Re: Delete Systems from SEA

Rancher — Thu, 24 Feb 2011 16:46:37 GMT

Thank you very much for your response!

In the US, when there is no warranty/cintract, they send an e-mail stating so and they close the case

Re: Delete Systems from SEA

Rancher — Thu, 24 Feb 2011 16:46:56 GMT

See bpe's response.