topic Re: Insight RSA in Insight Remote Support https://community.hpe.com/t5/insight-remote-support/insight-rsa/m-p/5334261#M4265 <P>proxy server settings ?</P> Fri, 16 Sep 2011 13:07:27 GMT Gareth Wilson 2011-09-16T13:07:27Z Insight RSA https://community.hpe.com/t5/insight-remote-support/insight-rsa/m-p/5330375#M4262 <P><SPAN class="hps">Good afternoon,</SPAN><BR /><BR />The version of Insight RSA is A.05.60<BR /><BR /><SPAN class="hps">When</SPAN> <SPAN class="hps">I try to register</SPAN> <SPAN class="hps">from</SPAN> <SPAN class="hps">Insight</SPAN> <SPAN class="hps">Manager</SPAN> <SPAN class="hps">from the option</SPAN> <SPAN class="hps">configuration</SPAN> <SPAN class="hps">options +</SPAN> <SPAN class="hps">remote</SPAN> <SPAN class="hps">support</SPAN> <SPAN class="hps">and</SPAN> <SPAN class="hps">services</SPAN><SPAN>, I put</SPAN> <SPAN class="hps">all my data</SPAN> <SPAN class="hps">from my company</SPAN> <SPAN class="hps">I give it a</SPAN> <SPAN class="hps">click</SPAN> <SPAN class="hps">to</SPAN> <SPAN class="hps">submit</SPAN> <SPAN class="hps">updates</SPAN> <SPAN class="hps">and</SPAN> <SPAN class="hps">register</SPAN><SPAN>, it takes</SPAN> <SPAN class="hps">a few minutes</SPAN> <SPAN class="hps">and gives me a</SPAN> <SPAN class="hps">yellow</SPAN> <SPAN class="hps">message</SPAN> <SPAN class="hps">that says:</SPAN><BR /><BR /><BR /><BR /><SPAN class="hps">Remote</SPAN> <SPAN class="hps">Support</SPAN> <SPAN class="hps">registration failed</SPAN><SPAN>.</SPAN> <SPAN class="hps">There</SPAN> <SPAN class="hps">May</SPAN> <SPAN class="hps">be</SPAN> <SPAN class="hps">connectivity</SPAN> <SPAN class="hps">issues</SPAN><SPAN>, or</SPAN> <SPAN class="hps">the</SPAN> <SPAN class="hps">datacenter</SPAN> <SPAN class="hps">May</SPAN> <SPAN class="hps">be</SPAN> <SPAN class="hps">offline</SPAN> <SPAN class="hps">right</SPAN> <SPAN class="hps">now.</SPAN> <SPAN class="hps">Please</SPAN> <SPAN class="hps">Refer to</SPAN> <SPAN class="hps">the</SPAN> <SPAN class="hps">log</SPAN> <SPAN class="hps">file</SPAN> <SPAN class="hps">and</SPAN> <SPAN class="hps">the</SPAN> <SPAN class="hps">documentation</SPAN> <SPAN class="hps">for more information.</SPAN><BR /><BR /><BR /><BR /><SPAN class="hps">Thanks</SPAN> <SPAN class="hps">and best regards</SPAN><SPAN>.</SPAN><BR /><BR /><BR /><BR /><SPAN class="hps">AJ</SPAN></P> Tue, 13 Sep 2011 14:07:38 GMT https://community.hpe.com/t5/insight-remote-support/insight-rsa/m-p/5330375#M4262 Antonio Matamala 2011-09-13T14:07:38Z Re: Insight RSA https://community.hpe.com/t5/insight-remote-support/insight-rsa/m-p/5330689#M4263 &gt;&gt; There May be connectivity issues<BR /><BR />Did you check your firewall? Tue, 13 Sep 2011 19:57:35 GMT https://community.hpe.com/t5/insight-remote-support/insight-rsa/m-p/5330689#M4263 Torsten. 2011-09-13T19:57:35Z Re: Insight RSA https://community.hpe.com/t5/insight-remote-support/insight-rsa/m-p/5334261#M4265 <P>proxy server settings ?</P> Fri, 16 Sep 2011 13:07:27 GMT https://community.hpe.com/t5/insight-remote-support/insight-rsa/m-p/5334261#M4265 Gareth Wilson 2011-09-16T13:07:27Z