topic Re: IRS Standard: "Could not retrieve ITM package data due to..." in Insight Remote Support

IRS Standard: "Could not retrieve ITM package data due to..."

Steven Clementi — Fri, 04 Mar 2011 20:22:01 GMT

...the following:
ERROR: couldn't load and parse the XML file containing the ITM package table.

Anyone have a fix?

System Specifics:

Windows Storage Sevrer 2003 x64 running
Command View 9.2
RSSM 5.20 (with auto updates enabled)
IRS client is 5.5.23
WEBES 6.1
etc.

The system was running just fine for a year, updates were happening, etc. Now all of a sudden i can not retrieve the list of installed packages to "check the status".

Communications seems to be ok as the various checks comeback successful.

Attached is the error dialog. Anyone have any suggestions before I call Support? (or attempt a re-install)

Steven

Re: IRS Standard: "Could not retrieve ITM package data due to..."

Stefano_Colombo — Wed, 15 Feb 2012 09:47:00 GMT

Hello ,

I wonder if you found a fix for this issue , I'm facing the same problem

My IRS version is A.05.60

thanks

Re: IRS Standard: "Could not retrieve ITM package data due to..."

flera — Thu, 12 Apr 2012 14:18:28 GMT

I have the same problem , someone can solve this?

Re: IRS Standard: "Could not retrieve ITM package data due to..."

flera — Thu, 12 Apr 2012 15:16:16 GMT

OK OK, problem solved

delete this files :

C:\Program Files (x86)\HP\Installers\packages.xml

C:\Program Files (x86)\HP\Installers\packages.xsd

When you back to "Remote Support Software Manager" this files will be created again.

Re: IRS Standard: "Could not retrieve ITM package data due to..."

Roberto_Bes — Thu, 27 Sep 2012 09:54:25 GMT

OK, problem solved

thanks Flera

The platform is 5.70 W2003 and IRS