topic Insight Remote Support Version 7.0.5 - Invalid Email Address in Insight Remote Support

Insight Remote Support Version 7.0.5 - Invalid Email Address

Oliver Brandt — Sat, 03 Nov 2012 12:30:02 GMT

Hey,

anyone ever tried to add an email-address in the contact field of irs 7.0.5 with a '-' siqn in it?

for instance irsuser@domain-extension.de

guess what happens

INVALID EMAIL ADDRESS

Same happens in the setup wizard!

This is not really funny guys!

Re: Insight Remote Support Version 7.0.5 - Invalid Email Address

Dennis Handly — Sun, 04 Nov 2012 01:25:14 GMT

Yes, this was mentioned recently:

http://h30499.www3.hp.com/t5/general/IRS-7-0-5-Mail-Address-not-accepted/m-p/5835187

Re: Insight Remote Support Version 7.0.5 - Invalid Email Address

Ulrich Windl — Wed, 16 Jan 2013 12:43:45 GMT

Sorry, but I cannot resist: HP was right to ignore what any standard about Email says; only some very unimportant companies like hewlett-packard.com use minus signs in theit domains. Such companies don't need to be supported ;-)

Re: Insight Remote Support Version 7.0.5 - Invalid Email Address

Dennis Handly — Thu, 17 Jan 2013 07:10:11 GMT

>companies like hewlett-packard.com

Ah, that just redirects to ww.hp.com. :-)

Re: Insight Remote Support Version 7.0.5 - Invalid Email Address

Ulrich Windl — Thu, 17 Jan 2013 07:58:30 GMT

Hi!

The other thing I've learned (besides minus (hyphen) being no allowed) is that the length was arbitrarily (and against all standards) is limited to 30 characters.