topic Re: RSSWM: country/region not set error in Insight Remote Support

RSSWM: country/region not set error

azhar_2 — Tue, 13 Nov 2012 08:18:09 GMT

Hi ,

I get the following error message when trying to run RSSWM:

"Error: Your country/region is not set."

Any idea's as how to resolve this issue?

Thanks.

Re: RSSWM: country/region not set error

CAN_3 — Tue, 13 Nov 2012 08:45:59 GMT

Hi Azhar,

The solution for this issue is to un-install and re-install only the RSSWM.

You do not need to re-install any of the IRS packages.

However, you will need the ITS installation package that you downloaded from the HP software depot.

Go to Start > Programs > Hewlett-Packard>Remote Support Software Manager > uninstall Remote Support Software Manager

The 'Uninstall RSSWM Agent" pop up appears; Select No to uninstall the RSSWM agent and leave managed software.

This will remove RSSWM only and the packages will be left intact.

Once the uninstall is complete, reboot the server if possible, and restart the IRS installation from the installation package.

This will install only RSSWM and check the integrity of all the packages.

If you are not comfortable executing these steps or if you face any difficulties during the procedure, please log a support ticket and an HP IRS support engineer can assist you to resolve the issue.

Re: RSSWM: country/region not set error

azhar_2 — Tue, 13 Nov 2012 09:07:01 GMT

Hi,

Thanks for the feedback. Im in the process of following the steps provided.

Re: RSSWM: country/region not set error

azhar_2 — Tue, 13 Nov 2012 10:53:24 GMT

Hi,

un-install worked. Kicked off the installation again & everything went fine till the part where it checks secure connectivity to HP.

Installtion is sitting point in picture for last hour. Do i cancell & start installation again?

Thanks.

Re: RSSWM: country/region not set error

CAN_3 — Tue, 13 Nov 2012 11:07:10 GMT

Hi Azhar,

Yes, please cancel and run the installation once again.

Make sure you have connectivity to the HP backend as well.

Re: RSSWM: country/region not set error

cybofax — Tue, 13 Nov 2012 11:27:02 GMT

The connectivity prerequisites (for version 7.x) are in the release notes (page 6) here: http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c03399343/c03399343.pdf or see page 22 of this guide for InsightRS Advanced http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c03536825/c03536825.pdf

Re: RSSWM: country/region not set error

azhar_2 — Tue, 13 Nov 2012 13:06:05 GMT

Hi,

I left the installation running while I stepped out for lunch. When I got back ,the installation had completed successfully.

Everything seems to be running properly now.

Thanks for the assistance