topic Re: problems IRSA , message lost connection to Director in Insight Remote Support

problems IRSA , message lost connection to Director

juliomartin — Mon, 26 Nov 2012 18:28:16 GMT

attach java session:

e00ed0> Starting communication link with WEBES.
basic: Applet initialized
basic: Starting applet
basic: completed perf rollup
e00ed0> Applet start called.
basic: Applet made visible
basic: Applet started
basic: Told clients applet is started
a9ae3e> Comm Error: java.lang.NullPointerException
e00ed0> Link with WEBES lost.
e00ed0> Clearing applet's memory.

https://172.16.18.30:7906/?profile=administrator

lost connection to director

any ideas???

Re: problems IRSA , message lost connection to Director

BPE — Mon, 26 Nov 2012 19:34:39 GMT

What is the result of desta status?

It should look like this

C:\>desta status

Checking for DESTA director with PID 1234
The Director process is running.

If not your Desta_service is no longer running.

Some times it is also based on the fact that the communication between your browser

https://SIM_Server:7906 is not very good working.

Some reasons:

simplest cases:

somebody stopped or restarted the desta_service

Desta_services crashed due to limited resources (memory)

complex cases:

Network problems (proxy settings / firewall config / switches / Content filters)
real bug lets crash your desta service
desta does not replly fast enough (to much workload e.g.. event log of the SIM server is very active)

Hope you get some hints

Re: problems IRSA , message lost connection to Director

shocko — Tue, 27 Nov 2012 23:32:52 GMT

Also check the size of the application event log in event viewer (if on windows). If it's over 15 Mb try saving it off and deleting is and restart IRS/WEBES