topic Re: IRS 7.0.5. - Invalid email address under Contact Information in Insight Remote Support

IRS 7.0.5. - Invalid email address under Contact Information

Dallinger Markus — Thu, 06 Dec 2012 10:50:05 GMT

Hi!

Upgrade to IRS 7.0.5.

First problem was that my company email address is no longer valid, to IRS 5.70 it was: markus.dallinger@donau-uni.ac.at

1. Email field is to short

2. the hyphen is not accepted

Markus Dallinger

DIALB — Thu, 06 Dec 2012 13:38:51 GMT

Hi,

this issue is already known and a patch was developed. I would suggest you open a HP support case and ask for this patch.

Patch ID Issue
CR10557 Email address that includes a "-" in the domain name will be mentioned as "invalid"

Hint: Make sure you have V7.0.5.193 already installed !

BR,

Dirk

Dallinger Markus — Tue, 19 Mar 2013 11:19:31 GMT

Hi Dirk,

thanks for your reply, never got any notification about it so this is why i didn't answer up to now.... :/

Already installed version V7.0.5.193 but the problem also existed after a complete new installation.

Now installed IRS Adv. with SIM, the e-mail problem seems to be gone but there are some others... ;-)

Best Regards,

Markus