topic Insight Remote Support Down? in Insight Remote Support

Insight Remote Support Down?

Duckfather — Mon, 25 Feb 2013 11:59:10 GMT

Is there a problem with https://services.isee.hp.com?

Every time I try to go to this site, I get an internal server error. Previously, it displayed the version number of the components in the web service.

Are remote services working correctly at HP's end? None of my newly added devices are showing up in the Insight Online portal.

Cheers

Andy

Re: Insight Remote Support Down?

Brad Cunningham — Mon, 25 Feb 2013 14:15:13 GMT

To test connectivity to the backend go to https://services.isee.hp.com/version/

The current content loaded is 5.70.0.93

Testing this through your browser is only verification that port 443 is open to HP backend from your system.

regards

brad

Re: Insight Remote Support Down?

Duckfather — Mon, 25 Feb 2013 14:26:42 GMT

That's my bad. Using the correct URL often works :-P

Cheers

Re: Insight Remote Support Down?

lowen — Tue, 26 Feb 2013 21:11:08 GMT

Hi Andy, are you now able to see your devices in Insight Online?

-Lucy

Re: Insight Remote Support Down?

Duckfather — Wed, 27 Feb 2013 14:58:12 GMT

Yes, I can see them now thanks :-)