topic Re: ISEE client install FAILED with ERRORLEVEL=-101 in Insight Remote Support

ISEE client install FAILED with ERRORLEVEL=-101

Matthew Dreher — Mon, 04 Mar 2013 20:05:54 GMT

I get the following error when trying to install Remote Support Client A.05.80.

----- Begin ISEE client install on Mon 03/04/2013 at 11:07:44.88 -----
SWM-SIM directory found in registry. Using SWM_SIM_DIR=E:\Program Files (x86)\HP\RSSWM\SWM-SIM
INSTALL_DIR is E:\Program Files (x86)\HP\Installers\CM_GL_ISEECLIENTCMS_WIN
RSC_INSTALLER_DIR is E:\Program Files (x86)\HP\Installers\CM_GL_ISEECLIENTCMS_WIN\RSC\Windows
Found msiexec.exe at C:\Windows\System32\msiexec.exe
SWM-SIM service exists
Running command is: "E:\Program Files (x86)\HP\RSSWM\SWM-SIM\SWM-SIMserviceController.exe" "'C:\Windows\System32\msiexec.exe' /i 'E:\Program Files (x86)\HP\Installers\CM_GL_ISEECLIENTCMS_WIN\RSC\Windows\iseeclient.msi' REBOOT=ReallySuppress ALLUSERS=1 INSTALLDIR='E:\Program Files (x86)\HP\Installers\CM_GL_ISEECLIENTCMS_WIN' /l*v 'E:\Program Files (x86)\HP\RSSWM\InstallLogs\RSSWM_Pkg_Logs\CM_GL_ISEEClientCMS_WIN\RSCMSIinstall.log' /qn"
ERRORLEVEL=-101
----- ISEE client install FAILED with ERRORLEVEL=-101 on Mon 03/04/2013 at 11:08:49.47 -----

Any ideas?

Re: ISEE client install FAILED with ERRORLEVEL=-101

JohD — Wed, 06 Mar 2013 16:45:39 GMT

Hi Matthew,

What is your configuration ?

I got the same problem on a VM Windows 2008 R2 with a fresh install of IRSA A 5.80.

I have in the RSSWM\Logs\SWM-SIMcontext an error referring to a certificate problem:

"A certificate chain could not be built to a trusted root authority"

I didn't touch the HP SIM certificate.

I changed the date and time format (was in french put it in english US) but not better.

I will try after changing also the location (France to US)

Keep you posted

Re: ISEE client install FAILED with ERRORLEVEL=-101

JohD — Wed, 06 Mar 2013 17:04:46 GMT

Didn't work with new date and time format and location.

Same result with local admin...

I redownload the IRSA kit thinking maybe my exe is corrupted but no result...

Tell if you got something.

Re: ISEE client install FAILED with ERRORLEVEL=-101

Matthew Dreher — Wed, 06 Mar 2013 17:11:07 GMT

I worked on this for hours yesterday with an HP Technician and we could not get it to work. Our best guess is that somehow the client is not using the Windows account authentication correctly. You are supposed to install all these components as the same account you install HP SIM with while logged into the console of the server, not RDP.

I still have not found a solution and probably will not be able to get back to working on it until next week.

Re: ISEE client install FAILED with ERRORLEVEL=-101

JohD — Wed, 06 Mar 2013 18:11:15 GMT

Thanks to my colleague (many thanks to him again !)

We managed to install IRSA A 05.80. It was a certificate problem.

Looks like some certificates were missing so we had to install them following the attached procedure.

It was made for another problem but it worked for this problem

Hope it will do the trick for you.

Peace

JohD

Re: ISEE client install FAILED with ERRORLEVEL=-101

jfdelahaye — Wed, 02 Jul 2014 10:42:27 GMT

Hello.

1 Year later I had same issue.

But the download link is not available yet.

Is someone can share this certificate ?

Regards

JF Delahaye

http://teams1.sharepoint.hp.com/teams/isee-dc-eng/L2Docs/ScriptsWorkarounds/VerisignInter.p7b