topic Re: Insight Remote Support Advanced 5.70 Certificate Expired in Insight Remote Support

Insight Remote Support Advanced 5.70 Certificate Expired

John Fox Maule SJ — Thu, 11 Apr 2013 09:28:47 GMT

Hi,

Our Management Server, HPSIM 6.3, CommandView 10.2 and Remote Support software can no longer deliver incidents to hp.because of the expired certificate located under "C:\Program Files (x86)\HP\CM\CACertificates\cacert.pem" Check http://betka.net/wordpress/?p=667 i have tried this workaround but gives me internal ssl error in the log files so this is a no go. Is there anyway i can get a new cacert.pem until i have rebuilt a new server from scratch with other OS.

I know that there is a 5.80 Advanced version and the Insight Remote Support 7.0.5 version.But the management server is currently installed on Windows 2003 R2 x64 (which is not supported in 5.80 version only x86). I will very soon make a new Windows 2008 R2 server with all the management tools setup and migrated from the old box

From the logs

NVD000010I [RADSKMAN       ] 10:02:14 [RADSKMAN / 000002d8] hpsim --- [RADSKMAN] is resuming in [Execute_radpinit]
NVD000010I [radical        ] 10:02:14 [RADSKMAN / 000002d8] hpsim --- Re-Connecting to [\\.\Pipe\RadiaUI0:1400]
NVD000010I [radical        ] 10:02:14 [RADSKMAN / 000002d8] hpsim --- connected to ui [\\.\Pipe\RadiaUI0]
NVD000000I [Execute_radpini] 10:02:14 [RADSKMAN / 000002d8] hpsim --- RADPINIT pinit_rc:[754] - [Expired CA certificate]
NVD000010E [flushObjects   ] 10:02:14 [RADSKMAN / 000002d8] hpsim --! Flush of outbox failed with rc : 754
NVD000000I [launch_program ] 10:02:14 [RADSKMAN / 000002d8] hpsim --- Launching C:\PROGRA~2\HP\CM\proxy_exbexit.rex
NVD000010I [RADSKMAN       ] 10:02:14 [RADSKMAN / 000002d8] hpsim --- [launch_program] is launching program [C:\PROGRA~2\HP\CM\proxy_exbexit.rex] with parameters [] mode = [Sync/Foreground/Normal]

Re: Insight Remote Support Advanced 5.70 Certificate Expired

Dennis Handly — Thu, 11 Apr 2013 10:11:12 GMT

There was a recent topic about expired certificates:

http://h30499.www3.hp.com/t5/General/upgrade-to-Remote-Support-7-0-5-Kit-fails-due-to-certificate/m-p/5930793

Re: Insight Remote Support Advanced 5.70 Certificate Expired

John Fox Maule SJ — Thu, 11 Apr 2013 10:49:08 GMT

Hi Thanks for your reply.

I have already seen this. However Insight Remote Support 7.05 is not supported under Windows 2003 R2 x64.

I have pretty much setup and will soon convert to a supported OS. The problem is that i actually have a case right now with some storage that makes periodic fails, and i dont have the time to change os, reinstall hpsim and so on right now. Therefore if someone have the updated cacert.pem to download i think my problem will be solved for now.

Re: Insight Remote Support Advanced 5.70 Certificate Expired

John Fox Maule SJ — Fri, 12 Apr 2013 16:11:13 GMT

This morginig i opened a case with hp. it is resolved for now. And a new server is on the way with latest hpsim, insight remote support.