topic Re: Changed IP on CMS in Insight Remote Support

Changed IP on CMS

Torsten. — Wed, 27 Feb 2013 07:12:48 GMT

Dear all,

we have a CMS that runs command view too with a changed host IP address.

Insight RS 7.0.5 and CV 10.2 is working fine, but we are unable to delete the entry with the old IP address from the device list (cannot delete hosting device).

How to do that?

Re: Changed IP on CMS

PIPS — Tue, 30 Apr 2013 14:14:39 GMT

Hello Torsten,

So, is the "DELETE" button greyed out?

Is the device in question disabled for monitoring?

What message do you see when you hover the mouse pointer on the "DELETE" button?

Re: Changed IP on CMS

Torsten. — Tue, 30 Apr 2013 16:00:49 GMT

Yes, greyed out. The message was cannot delete hosting device.

Re: Changed IP on CMS

PIPS — Tue, 30 Apr 2013 17:51:56 GMT

Hello Torsten,

Is there another device with the new ip address listed as well ?

Hosting Device IP addresses need/have to remain static/fixed. The ip address is used as part of the registration process, token etc. This is unknown area at the moment. Not sure that there is/will be an easy/simple fix.

Can you please raise a support ticket to investigate further?