SPOP Registration

Marius Bower — Mon, 31 Jan 2005 03:33:32 GMT

Hi All,

When I try to register the SPOP I get the following errors. Hope someone can help.

I am not using a proxy server and the link to the soap page does work.

Error and log file below.

Thanks
Marius

---------------------------------------
This is from the command prompt window

Starting SPOP Registration process
This may take a minute, please do not close this window

The Motive Server service is stopping.....
The Motive Server service was stopped successfully.

An error was detected. Please review the log file:
C:\Progra~1\Motive\Server\install\moss-ri\minstall.log

Press any key to continue . . .

----------------------------------------------

The log file:

======================== Start Motive Logging ===============================
2005/01/28 11:44:26.125 INFO [minstall] [moss-ri] [main] Initializing KeyStoreSingleton
2005/01/28 11:44:26.484 WARN [minstall] [moss-ri] [main] Null property name or value encountered
2005/01/28 11:44:26.515 WARN [minstall] [moss-ri] [main] Provider NTLM not initialized: no ntlmprovider in java.library.path
2005/01/28 11:44:26.750 INFO [minstall] [moss-ri] [main] loading the proxy properties
2005/01/28 11:44:26.750 INFO [minstall] [moss-ri] [main] no proxy server specified, so not loading any proxy settings
2005/01/28 11:44:26.750 INFO [minstall] [moss-ri] [main] trying support provider, url=https://isee.europe.hp.com:443
2005/01/28 11:44:39.343 INFO [minstall] [moss-ri] [main] error adding support provider (java.lang.Exception: Installation has already registered. To permit re-registration, Installation table must be manually updated.), going to sleep for 3 seconds ...
2005/01/28 11:44:42.343 INFO [minstall] [moss-ri] [main] trying support provider, url=https://isee.europe.hp.com:443
2005/01/28 11:44:49.203 INFO [minstall] [moss-ri] [main] error adding support provider (java.lang.Exception: Installation has already registered. To permit re-registration, Installation table must be manually updated.), going to sleep for 3 seconds ...
2005/01/28 11:44:52.203 INFO [minstall] [moss-ri] [main] trying support provider, url=https://isee.europe.hp.com:443
2005/01/28 11:44:59.687 INFO [minstall] [moss-ri] [main] error adding support provider (java.lang.Exception: Installation has already registered. To permit re-registration, Installation table must be manually updated.), going to sleep for 3 seconds ...
2005/01/28 11:45:02.687 ERROR [minstall] [moss-ri] [main] failed to add support provider - aborting.
2005/01/28 11:45:02.687 INFO [minstall] [moss-ri] [main] staring motserv ...
2005/01/28 11:45:04.765 INFO [minstall] [moss-ri] [main] exiting with ecode=1

Re: SPOP Registration

Frauke Denker_2 — Tue, 01 Feb 2005 02:43:10 GMT

Hello Marius,

2005/01/28 11:44:39.343 INFO [minstall] [moss-ri] [main] error adding support provider (java.lang.Exception: Installation has already registered. To permit re-registration, Installation table must be manually updated.), going to sleep for 3 seconds ...
This sounds like the registration had already run on this SPOP. Could this be the case. If so it might be necessary to reimage the SPOP.
Regards
Frauke

Re: SPOP Registration

Marius Bower — Wed, 02 Feb 2005 01:03:30 GMT

Hi Frauke,
Thanks for your response.
This was a new SPOP installation and it failed the registration the very first time.
I however tried to register again but with no success.
I re-imaged the SPOP and the registration worked the first time.
The SPOP is now up and running
Thank you
Marius

topic Re: SPOP Registration in Insight Remote Support

SPOP Registration

Re: SPOP Registration

Re: SPOP Registration