topic Re: Installing ISEE on W2k SP4 in Insight Remote Support

Installing ISEE on W2k SP4

Leif_4 — Tue, 01 Feb 2005 20:17:40 GMT

Hi
Trying to install ISEE (MSJavx86.exe in the package)on a W2k system with SP4 returns the error:
The Microsoft virtual machine you are attempting t install is a protected system component and can only be updated with a later release of the operating system or service pack.
Any suggestions to solve the problem ?.

Re: Installing ISEE on W2k SP4

Frauke Denker_2 — Thu, 03 Feb 2005 02:45:43 GMT

Hello,
please check the version on the JVM that is on the system. With that software level it will probably not be necessary to update JVM. The two java packages in the ISEEPlatform.exe are only needed if no java or an old version is on the system. Else ISEE can be installed without any prior software updates. Check the Client Install and Upgrade Guide for the needed level for your system.
Regards
Frauke

Re: Installing ISEE on W2k SP4

Leif_4 — Thu, 03 Feb 2005 06:10:44 GMT

Hi Frauke
SP4 is installed from start so java RT in terms of detection as described in the manual (jview.exe) is not present. Thats why the behavior is unexpected.
Regards Leif