https://community.hpe.com/t5/insight-remote-support/comments-field-in-irs-7-x/m-p/6207559#M4887 <P>Hi,</P><P>&nbsp;</P><P>I work for HOST Computer Services - an HP Expert ONE Learning Partner, and IRS is included in some (if not all) of the Proliant courses I run.</P><P>&nbsp;</P><P>Having spent nearly 25 years at DEC and Compaq focusing (at a UK and EMEA level) on problem analysis and remote notification, I see there is still a problem with the comments field when calls are generated - the comments information is shown on the second page / screen of the call logged and although I have put information into this comments field to say that any calls logged will as a result of training and to please ignore and close&nbsp; - I am still contacted by Bangalore when this product is demo'd because only the first screen is viewed - if the information in the comments field could be shown on the primary screen - that would improve this product dramatically.</P><P>&nbsp;</P><P>I look forward to any comments,</P><P>&nbsp;</P><P>Thanks and regards - Steve.B.</P> Tue, 17 Sep 2013 18:09:51 GMT Steve Begley 2013-09-17T18:09:51Z https://community.hpe.com/t5/insight-remote-support/comments-field-in-irs-7-x/m-p/6207559#M4887 <P>Hi,</P><P>&nbsp;</P><P>I work for HOST Computer Services - an HP Expert ONE Learning Partner, and IRS is included in some (if not all) of the Proliant courses I run.</P><P>&nbsp;</P><P>Having spent nearly 25 years at DEC and Compaq focusing (at a UK and EMEA level) on problem analysis and remote notification, I see there is still a problem with the comments field when calls are generated - the comments information is shown on the second page / screen of the call logged and although I have put information into this comments field to say that any calls logged will as a result of training and to please ignore and close&nbsp; - I am still contacted by Bangalore when this product is demo'd because only the first screen is viewed - if the information in the comments field could be shown on the primary screen - that would improve this product dramatically.</P><P>&nbsp;</P><P>I look forward to any comments,</P><P>&nbsp;</P><P>Thanks and regards - Steve.B.</P> Tue, 17 Sep 2013 18:09:51 GMT https://community.hpe.com/t5/insight-remote-support/comments-field-in-irs-7-x/m-p/6207559#M4887 Steve Begley 2013-09-17T18:09:51Z https://community.hpe.com/t5/insight-remote-support/comments-field-in-irs-7-x/m-p/6231271#M4892 Thanks Steve, I'll pass that along to the IRS Team. Wed, 09 Oct 2013 15:56:58 GMT https://community.hpe.com/t5/insight-remote-support/comments-field-in-irs-7-x/m-p/6231271#M4892 Matt_H 2013-10-09T15:56:58Z