topic Re: IRS 7 SIM Integration in Insight Remote Support

IRS 7 SIM Integration

shocko — Tue, 18 Mar 2014 22:41:10 GMT

I have SIM integration adapter installed and enabled and the option 'Forward service events to HP SIM' enabled but the service events are not appearing in SIM. Any ideas?

Re: IRS 7 SIM Integration

shocko — Tue, 18 Mar 2014 22:45:54 GMT

HP guys, is SIM 7.3 not supported with IRS 7.0.8 !??

http://h20565.www2.hp.com/portal/site/hpsc/template.BINARYPORTLET/public/kb/docDisplay/resource.process/?spf_p.tpst=kbDocDisplay_ws_BI&spf_p.rid_kbDocDisplay=docDisplayResURL&javax.portlet.begCacheTok=com.vignette.cachetoken&spf_p.rst_kbDocDisplay=wsrp-resourceState%3DdocId%253Demr_na-c03799047-15%257CdocLocale%253D&javax.portlet.endCacheTok=com.vignette.cachetoken

Re: IRS 7 SIM Integration

dcolpitts — Mon, 24 Mar 2014 15:10:21 GMT

How about IRS 7.0.9 though? I haven't seen any mention of it one way or the other, and I'm still searching for the release notes for 7.0.9 as they are not linked on the Software Depot under documentation.

Re: IRS 7 SIM Integration

dcolpitts — Mon, 24 Mar 2014 15:19:20 GMT

I guess I posted too soon - Customer Advisory Document ID c04174686 says that HP IRS 7.0.9 is supported with HP Insight Management 7.3.

See here: Customer Advisory Document ID c04174686

The link for the release notes for IRS 7.0.9 is dead though:

http://h20564.www2.hp.com/portal/site/hpsc/public/kb/docDisplay/?docId=emr_na-c04174007

I would guess one should upgrade to IRS 7.0.9 first, then upgrade HP SIM to 7.3 next.

dcc

Re: IRS 7 SIM Integration

shocko — Mon, 24 Mar 2014 15:40:31 GMT

Thanks! I actually got a notification from HP that this version was available last Friday, applied it, and hey presto! Alerts started to come in ;) Thanks for the posts :)