topic Re: 7.09 UPdate problem in Insight Remote Support

7.09 UPdate problem

Stefano_Colombo — Mon, 14 Jul 2014 10:27:29 GMT

After updating from 7.08 to 7.09 the IRS service does not start anymore .

Has anyone had the same update issue ?

thanks

toddg1 — Mon, 14 Jul 2014 13:40:42 GMT

HI stefano,

I suggest you contact HP support to get help with this issue.

There are some corner cases that can happen, depending on how you processed your update.

This would better be discussed with the support team than on this open forum.

Thanks

Cali — Mon, 14 Jul 2014 17:25:08 GMT

i have the same issue on multiple Customer Sites and try serveral Ways to fix it.

At the End I come always to the same (poor) solution.

Deinstall, clean up all Dirs (also hidden ProgramData), reinstall.

And then re-enter all the needed Information.

But may be you can fix it with a Support Call.

SANJAY MUNDHRA — Sun, 20 Jul 2014 03:25:45 GMT

Good to check the IRS Logs (~\programdata\HP\RS\logs)

Key log file hprs-YYYY-MM-DD.0

Good to log case with HP IRS Support in parallel